Job Description

* Performs systems administrative and operational duties on computer systems

* Perform account management duties in Active Directory

* Welcome and greet customers when handling front desk operations

* Analyze, evaluate, test and repair basic hardware problems

* Prepare activity and progress reports regarding support activities

* Respond, investigate, and correct problems.

* Acts as a technical resource for user queries

* Contribute to developing and implementing improvements in the account management processes.

* Working to achieve SLA's when resolving customer issues

* Organize and conduct one-on-one and small group training in the use of commercial and government off-the-shelf software products (COTS and GOTS)

* Provide troubleshooting diagnosis, and repair for laptop and mobile devices

35/hr and 70K

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

* 1-3 years Experience providing Tiers 1 and 2 technical support for hardware and software.

* Working knowledge of ServiceNow ticketing system; creating, updating, and closing tickets or similar ticketing system

* Experience with account creation within active directory and sitting at a desk most of the day

* Strong customer service and communication skills (both written and verbal)

* Excellent interpersonal skills, especially ability to listen and understand what is being described

* Possess an active secret clearance

* Willing to come on site 5 days a week from 8-5 no flexibility. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.