ServiceNow Business Analyst / Scrum Master

Location Washington, DC

# of openings 1

Salary Range (Min-Max) 00

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose.

We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind.

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated ServiceNow Business Analyst / Scrum Master for a Full-Time onsite position in DC .

Job Summary:

• Facilitate requirements gathering workshops, stakeholder meetings, and user story writing sessions to capture business needs and priorities.

• Translate business requirements into clear and concise user stories, acceptance criteria, and sprint backlog items.

• Collaborate with development teams to ensure alignment between business needs and technical solutions.

• Serve as a scrum master for agile development teams, facilitating sprint planning, daily stand-ups, sprint reviews, and retrospectives.

• Monitor project progress, identify, and mitigate risks, and communicate project status to stakeholders.

• Maintain project documentation, including user stories, sprint backlogs, release plans, and sprint burndown charts.

• Coordinate user acceptance testing (UAT) activities and gather feedback from stakeholders to validate system functionality.

• Provide guidance and support to team members on agile methodologies, scrum practices, and ServiceNow platform capabilities.

• Foster a collaborative and productive team environment, promoting continuous improvement and innovation.

• Act as a liaison between business stakeholders and technical teams to ensure effective communication and alignment of priorities.

Required Skills/Experience:

• Experience as a business analyst in ServiceNow implementation projects.

• Strong understanding of ITIL processes and ServiceNow modules.

• Knowledge of agile methodologies and experience serving as a scrum master.

• Ability to gather and document business requirements, user stories, and acceptance criteria.

• Experience conducting workshops, user interviews, and stakeholder meetings.

• Proficiency in creating and maintaining project documentation, such as user stories, sprint backlogs,

• and release plans.

• Excellent communication and facilitation skills.

• Familiarity with ServiceNow reporting and analytics capabilities.

• Minimum of five years of experience in a similar role.

Minimum Qualifications:

• Bachelor’s degree in business administration, computer science, or a related field.

• Scrum master certification (e.g., CSM, PSM) preferred.

• ServiceNow system administrator certification preferred.

• Proven experience in leading agile teams and facilitating scrum ceremonies.

• Ability to adapt to changing priorities and work in a fast-paced environment.

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile:

We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. (https://nuaxis.com/about/)

NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More (https://nuaxis.com/careers/) about our Benefits and Culture!

#NAI #DICE