Description

Position summary

The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics copy and mail services in both physical and digital environments with support for services in hospitality facilities audio/visual reception and other Williams Lea service lines as needed.

Job qualifications

bull High school diploma or equivalent.

bull Minimum 1 year office services experience preferably in a legal banking or large corporate environment.

bull Skilled in the use of mail phone email digital reprographics and mail equipment.

bull Familiar with general back office procedures to meet and maintain client satisfaction.

bull Proven customer service skills are required in order to create maintain and enhance customer relationships.

bull Good written and verbal communication skills including professional telephone and email etiquette.

bull Attention to detail with good organizational skills.

bull Must be able to meet deadlines and complete all projects in a timely manner.

bull Ability to handle sensitive and/or confidential documents and information.

bull Able to make independent decisions that conform to business needs and policy.

bull Good problem-solving skills with the ability and understanding of when to escalate a problem to a supervisory level.

bull Must work well in a team environment.

bull Must be able to interact effectively with multi-functional and diverse backgrounds.

bull Ability to work in a fast-paced environment.

bull Must be self-motivated with positive can-do attitude.

Supervision

bull Number and titles of direct reports if any: n/a

bull Received: Lead Office Services Associate Supervisor Manager Director

Job relationships

bull Internal: This position works closely with the Office Services team

bull External: Clients

Job duties

• denotes an essential function

  bull *Utilize appropriate logs for all office services work.

  bull *Ensure that job tickets are properly filled out before beginning work.

  bull *Perform work in office services primarily reprographics mail and intake functions according to established procedures.

  bull *Follow procedures to run jobs in proper order.

  Requirements

  bull *Communicate with supervisor or client on job or deadline issues.

bull *Meet contracted deadlines for accepting completing and delivering all work.

bull *Troubleshoot basic equipment problems.

bull Be able to lift up to 50 lbs. on a regular basis.

bull Prioritize workflow.

bull Performs Quality Assurance on own and work of others.

bull Load machines with various paper toner supplies.

bull Answer telephone emails and place service calls when needed.

bull Interact with clients in person over the phone or electronically.

bull Adhere to Williams Lea policies in addition to client site policies.

bull Use equipment and supplies in a cost-efficient manner.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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