Summary The Office of Inspector General is an independent office within the EPA that helps the agency protect the environment in a more efficient & cost effective manner. We perform audits, evaluations, & investigations of the EPA to promote economy, efficiency, and to prevent and detect fraud, waste and abuse. We strive to provide solutions to problems that ultimately result in making America a cleaner and healthier place. This is not a remote position. Responsibilities The Office of Information Technology (OIT) provides the OIG with a wide range of products and services in the areas of application development, infrastructure services, technical support, web development and information security. OIT oversees and manages both the IT security and records management programs. Additionally, OIT performs all information management functions, including but not limited to overseeing information technology purchases and acquisitions. Responsibilities At the GS-5 level, the ideal candidate will perform the following duties: Aids and supports assignments and projects relative to the delivery of customer support services; Assists higher-graded specialists in identifying and resolving issues and problems as they arise; Assists customers in resolving routine, recurring problems. Updates and maintains problem tracking/ticketing systems to track and identify customer needs; Assists teams responsible for planning and delivering a full range of customer support services; and Assists in installing, configuring, and testing software on customer workstations; and installing, configuring, upgrading, and troubleshooting hardware and software components. At the GS-7 level, the ideal candidate will perform the following duties: Aids and supports assignments and projects relative to the delivery of customer support services; Performs assignments in identifying and resolving recurring and routine issues and problems as they arise; Diagnoses and resolves recurring problems in response to customer reported incidents; and reports, responds to, and resolves customer requests; Updates and maintains problem tracking/ticketing systems to track and identify customer needs, as well as to discuss requirements with the customer to resolve the customer need; and Installs, configures, and tests software on customer workstations; and installs, configures, upgrades, and troubleshoots hardware and software components. Requirements Conditions of Employment You must be a U.S. citizen. Background Investigation Required. Position has education requirements--see Qualifications/Education section. This is a Public Trust Position. Employment in this position requires a background investigation. If you are selected and cannot obtain a favorable security determination within a reasonable period of time due to disclosed or undisclosed background issues, the tentative employment offer may be withdrawn. If you are a male born after December 31, 1959 you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. Selectees will be required to complete a "Declaration of Federal Employment", (OF-306), prior to appointment and the appropriate background investigation forms to determine suitability for Federal employment. False statements or responses on these forms can jeopardize your employment opportunity and subject you to disciplinary action, including removal from Federal service. The selectee will be required to complete a Personal Identity Verification (PIV) process that requires two forms of identification from the I-9 Form. We will compare information provided on the I-9 Form to records available from the U.S. Department of Homeland Security. The system confirms employee’s identity and eligibility to work in the United States. Learn more about e-verify, including your rights and responsibilities. Depending on your status, this position may require serving a 1-yearprobationary period. Qualifications Basic Requirements The 2210 qualification standard allows eligibility through meeting either the requirements specified in the section titled Education or the requirements specified in the section titled Experience. Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. Requirements: GS-5: Bachelor's degree, or 1 year of specialized experience equivalent to a GS-4 GS-7: 1 full year of graduation level education, or superior academic achievement, or 1 year of specialized experience equivalent to a GS-5. OR Experience - Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. GS-05: You must have one year of specialized experience equivalent to at least the GS-04 level. Specialized experience is defined as: 1) Knowledge of IT concepts, principles, methods, and practices; 2) Ability to provide Customer service and customer support principles and methods; 3) Skill in systems testing and evaluation principles, methods, and tools; and 4) Knowledge of Internet technologies, to analyze the Internet-potential of systems, networks, and/or data. GS-07: You must have one year of specialized experience equivalent to at least the GS-05 level. Specialized experience is defined as: 1) Ability to provide Customer service and customer support principles and methods; 2) Skill in systems testing and evaluation principles, methods, and tools; 3) Commercial Off-the-Shelf products and components; 4) Knowledge of Internet technologies, to analyze the Internet-potential of systems, networks, and/or data; and 5) Skill in staying abreast with new and emerging information technologies and/or industry trends to evaluate and recommend new or enhanced approaches to delivering IT services. Evidence of the above specialized experience must be supported by detailed documentation of duties performed in positions held. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. We will not make assumptions regarding your experience or based on job titles alone. If your resume does not support your questionnaire answers, we will not allow credit for your response(s). Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Applicants must meet the qualifications for this position within thirty (30) days of the closing date of this announcement. Education Education can be substituted for specialized experience for the following: Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. GS-5: Bachelor's degree, or 1 year of specialized experience equivalent to a GS-4. GS-7: 1 full year of graduation level education, or superior academic achievement, or 1 year of specialized experience equivalent to a GS-5. You MUST provide transcripts to support your educational claims. Unofficial transcripts are acceptable during the application process. Official transcripts will be required upon appointment. All materials must be submitted by the closing date of this announcement. All education claimed by applicants will be verified. Additional Information EPA OIG provides reasonable accommodations to applicants with disabilities on a case-by-case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Specialist listed in this vacancy announcement. Payment of relocation expenses is NOT authorized. All the information you provide will be verified by a review of the work experience and/or education as shown on your application, by checking reference and through other means, such as the interview process. Any exaggeration of your experience, false statements, or attempts to conceal information may be grounds for not hiring you or for firing you after you begin work. Additional selections may be made through this vacancy announcement.