Overview

HUMAN RESOURCE SPECIALIST (DOS)

Bowhead is seeking an Human Resource Specialist to support our Department of State contract in Washington, DC. The HR Specialist will be responsible for providing support via phone, email, and MS Teams to Department of State (DoS) users who report Human Resource (HR-related) inquiries.

Responsibilities

• Work in 2 Call Tracking systems: ServiceNow & GTM Next.

• Provide support for multiple Human Resource (HR-related) applications to include Performance Next, Case Management, etc.

• Serve as the second level and escalation point of contact supporting specific Department of State (DoS) HR-related actions (e.g. employment, personnel records, job evaluations).

• Effectively communicate and collaborate with both the Tier I/II analysts and IPMS application-support SMEs on HR-related issues (e.g. Performance Next).

• Disseminate information to Tier I/II and other pertinent parties relating to Release Notes, updates on potential issues, bugs, or user stories.

• Ability to communicate effectively with all levels of employees to include Contract management.

• Strong interpersonal skills to include effective listening skills, use good judgement and the ability to work independently or as part of the team.

• Collaborate to build a good working relationship with other DoS support groups.

• Ability to serve as a presenter for any Help Desk webinars, trainings, related to Performance Next or other HR-related applications.

Qualifications

• Bachelros Degree or High School Diploma and three to five years (3-5) experience required

• Experience in Human Resources (HR) processes such as, but not limited to Onboarding, Performance Management & Case Management.

• ServiceNow & GTM Next experience is preferred, but not required.

• Ability to process and resolve Human Resources inquiries submitted to the GTM Help Desk via troubleshooting not just easy, but complex, time-consuming issues.

• Possess a basic understanding of Performance Management and how managers track and monitor performance.

• Knowledge of Onboarding topics such as policy, benefits, and new hire documents.

• Experience with Case Management processes and escalation procedures.

• Desired: Have either an associate degree, Bachelor of Science degree (BS) in human resources, business and communications or relevant work experience.

• Intermediate to advance level of MS Office Suite software (e.g., Word, Excel, Outlook, PowerPoint, and Teams.

• Must be able to troubleshoot complex Tier I/II HR-related issues

• Must have excellent verbal, written, communication and presentation skills.

Physical Demands:

• Must be able to lift up to 10-15 pounds

• Must be able to stand and walk for prolonged amounts of time

• Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain a security clearance at the Secret level. US Citizenship is a requirement for this contract.

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Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC’s Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant’s resume/application may be subject to verification.

Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.

UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/AA/M/F/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Please view Equal Employment Opportunity Posters provided by OFCCPhere (https://www.dol.gov/agencies/ofccp/posters) .

All candidates must apply online at www.uicalaska.com, and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance (https://uicalaska.com/careers/recruitment/).

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs.

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ID 2024-21461

Category Human Resources

Location : Location US-DC-Washington

Min USD $60,000.00/Yr.

Max USD $75,000.00/Yr.

Clearance Level Must Be Able to Obtain Secret

Minimum Clearance Required Secret

Travel Requirement N/A