Executive Desktop Support Technician

Washington, DC

Type: Contract-to-Hire

Category: Support

Industry: Government

Reference ID: JN -102024-91120

Date Posted: 12/01/2024

Shortcut: http://careers.eliassen.com/oNiEFj

• Description

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Description:

Eliassen Group is supporting a large government integrator in the search for a VIP Desktop Support Technician. This role will be a 6-month contract to hire opportunity on a long term engagement.

This position will also require the candidate to obtain a Public Trust clearance which can take 4-9 weeks for onboarding.

Job Overview:

We are seeking an Executive / VIP Desktop Support Technician to provide day-to-day process and technical support to Political Appointees, Senior Executives, and their Administrative Assistants. This role requires a high level of technical proficiency and the ability to maintain executive presence and strong communication skills. The successful candidate will quickly and effectively diagnose and resolve issues related to PCs/Laptops, mobile devices (iPhones, iPads, 2-in-1 laptops), software applications, telecommunications, and local network issues.

This position involves performing general IT maintenance tasks and resolving moderately complex problems immediately. More complex issues will be escalated as necessary. The technician may also recommend hardware and software solutions, including new product acquisitions and upgrades, and conduct training programs to educate users on basic and specialized applications. The work is primarily in a Microsoft Windows environment, and strong customer service skills and multitasking abilities are essential.

This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $40 - $50 / hr. w2

Responsibilities:

• Provide technical support to VIPs, including Political Appointees and Senior Executives.

• Troubleshoot and resolve issues related to hardware, software, and networking.

• Support mobile devices (iPhones, iPads) and telecommunication tools.

• Perform IT maintenance tasks, image machines, and troubleshoot during the imaging process.

• Assist with conference room and VTC setups, remote tool support, and wireless troubleshooting.

• Coordinate with different teams to resolve technical issues and maintain documentation in the ServiceNow ticketing system.

Experience Requirements:

Top Qualifications, Skills, Experience, or Certifications:

• Strong customer service and communication skills.

• Troubleshooting expertise in Microsoft Windows 10.

• Experience with the installation and configuration of new machines in a Windows environment.

• General knowledge of Smart cards/PIV cards.

• Experience with Office 365, VPN, and Active Directory.

• Familiarity with remote tool support and conference room setups.

• Wireless troubleshooting, including iPhones and iPads.

Job Role Specific Requirements:

• Ability to meet aggressive timelines in a fast-paced environment.

• Exceptional organization skills, with the ability to document processes.

• Experience with ServiceNow ticketing system.

• Familiarity with asset and incident modules in ServiceNow.

• Some experience with troubleshooting and resolving MacBook Pro iOS issues.

• Outage awareness and management experience

Preferred Skills:

• Familiarity with ServiceNow and ServiceNow Asset/Incident Modules.

• Bomgar knowledge.

• MAC troubleshooting skills.

Education Requirements:

• Must possess a High School Diploma and 3 years of desk-side support experience, or a diploma may be substituted with 4 additional years of related experience.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.

About Eliassen Group:

Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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