Date: December 2024

TITLE:Executive Assistant, Office of the CEO

RESPONSIBLE TO:Chief of Staff, Chief Executive Officer

DIVISION/DEPT:Executive

SUPERVISES:N/A

FLSA STATUS:Exempt

BASIC FUNCTION:

• Serve as the primary point of contact for the CEO’s agenda, email management, travel and meeting scheduling.

• Ensure strategic priorities and projects are followed up on and completed in a timely manner.

• Coordinate internal executive, operational and organizational activities on behalf of the CEO in a discrete and proactive manner.

• Manage the CEO’s social media presence in collaboration with Public Relations.

SPECIFIC DUTIES:

• Continually monitor the flow of information, including phone calls, emails, correspondence, meeting requests and personal visits to the Office of the CEO.

• Coordinate and execute certain CEO communications, including the social media strategy for the CEO, providing writing and editing support.

• Prepare, review and edit any communications coming from the CEO or the office of the CEO, including written correspondences, voicemails, letters, emails, congratulatory notes, policy documents, research, PowerPoint presentations, speeches, etc.

• Manage CEO’s travel, meeting schedules, and expenses.

• Support committee meetings or serve as a liaison to internal and external groups

• Anticipate client needs and proactively address potential issues before they arise

• Build and maintain relationships as necessary to help facilitate and achieve the strategic goals and priorities of the CEO and GII.

• Carry out research on policy, personnel, GII bylaws, business models, or any other needs that the CEO may have.

• Occasional support for other events and organizational needs such as ordering lunch, coordinating team dinners or meeting logistics, managing mail, gifts, printing, invoices, etc.

• Other duties or special projects as necessary to achieve organizational and strategic objectives.

RELATIONSHIPS:

• Internal: Daily contact with the CEO, Chief of Staff, and GII team members across departments.

• GII Members: Frequent contact with Goodwill members, funders and GII Board Members.

• Outside: Regular outside contact with a wider variety of stakeholders.

• Government Officials: N/A

SKILLS NEEDED:

• Strong written and verbal communication skills, with the ability to communicate clearly and concisely.

• Exceptional organizational and time management skills, with ability to prioritize and multitask effectively

• Ability to quickly gain an understanding and anticipate the CEO’s style and needs and adapt own style as appropriate.

• Ability to build trust, evidence integrity, and demonstrate credibility with GII team members, GII Board Members, Goodwill members, and other stakeholders.

• Effective interpersonal skills to be capable of working with all levels of the organization.

• Ability to maintain confidentiality and exercise discretion.

• Advanced proficiency in Microsoft Office Suite as well as web research.

• Understanding of the Goodwill business model and the major business lines of the organization.

• Ability to travel to office in Rockville, Maryland as well as occasional national events.

EDUCATION: Bachelor’s degree in business administration, organizational development or other appropriate discipline OR equivalent experience.

EXPERIENCE: Minimum 5 years as an Executive Assistant or similar role supporting C-Suite level executive(s).

DECISION MAKING: Decisions related to organizational priorities and budget, and team member projects and time management.

SUPERVISION: General: latitude is given to determine approaches, procedures and methodologies for accomplishing the work.

PHYSICAL EFFORT: Sedentary, lifting 10 lbs. maximum. Walking or standing is required only occasionally. Requires long hours at a computer.

EMOTIONAL EFFORT: Work environment can be hectic with periods of high stress. Will need a positive attitude to meet daily challenges.

Our Values

We believe everyone deserves an opportunity to thrive. Goodwill’s mission grounds us and happens through each one of us. This aspiration applies to each GII team member as much as to the people we serve. GII’s organizational values guide all that we do; how we do our work and make decisions, and how we interact with each other, Goodwill members and all stakeholders.

Our mission happens through me (Passion)

We have a fire for our mission. We bring our energy, creativity and passion to all that we do. By contributing the best of what is within each of us, we inspire the same in our peers, and multiply Goodwill’s impact.

Drive to make a difference (Impact)

We believe that our work must lead to a measurable difference in the lives of the people Goodwill serves. We are committed to performance excellence in all that we do. Our strategy focuses our work to achieve that impact, and we say no to things that do not align.

You before me (Respect)

We treat all people with dignity, kindness, appreciation and respect. We are curious without judgment, and we actively listen to ensure mutual understanding. We give everyone a caring and safe place to share their opinions, their talents, and their questions. We build trust through direct, clear and transparent communication. We are open and humble.

Thriving begins at home (Well-being)

We respect the contributions and the needs of our individual team members equally, and we understand that each one of us needs different things at different times to thrive both in and out of the workplace. We strive to make genuine and continuous investments in one another and ourselves. As such, we adopt healthy, holistic approaches to our work. We proactively care for one another and ourselves by speaking up for what we need and supporting one another in achieving it.

Out of many, One Goodwill (Diversity, Equity & Inclusion)

We embrace all people and perspectives as we advance Goodwill’s mission to help people reach their full potential through the power of work. We acknowledge historical inequities still exist and are intentional in breaking barriers. We are committed to being part of the solutions, leaning into courageous conversations, and providing inclusive spaces and equal opportunities for real change in all of our endeavors. Our diversified reflection shall shine as one Goodwill.

Be bold, learn and grow (Agility)

We are open, creative, innovative, agile and willing to take risks. We operate with a sense of urgency, without rushing for the sake of speed. While we do our best to make good decisions, we embrace failure for the learning it affords and adapt quickly to move ahead. We are one unified team that succeeds and stumbles, and learns and grows together with humility and grace.