Description

We are in search of a Desktop Support Technician to join our team in Washington, DC. This role involves working on information systems design, development, and analysis, covering various areas of technical expertise including programming, software development, systems integration, and more. The position offers a long-term contract employment opportunity.

Responsibilities:

• Deliver desk-side support to users following dispatch from the Service Desk.

• Stage devices (phones, computers), including installation of OS, renaming computers, joining domains, and installing software.

• Support end-users in terms of hardware issues, software installation, and network concerns.

• Provide support for audio/visual equipment in conference rooms and assist with videoconferencing setups.

• Monitor high-profile user conferences and provide video recording and streaming support as needed.

• Coordinate with third-party vendors for repair work and work closely with the Asset Management team.

• Monitor, update, and resolve end-user incidents and requests through the ServiceNow ticketing system.

• Ensure maintenance of accurate travel logs and complete expense reports within the specified time frame.

  Requirements

Requirements:

• High School Diploma and a minimum of 4 years of relevant experience (Bachelor’s degree is preferred).

• Must be able to travel up to 50% of the time.

• Must be willing to participate in an on-call after-hours support rotation.

• Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer’s information.

• Ability to obtain and maintain a public trust security clearance.

• Ability to thrive in fast-paced, demanding environments.

• Strong customer service skills with the ability to build effective relationships.

  Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .