Position: Applications Support Specialist

Hours: M-F

Location: Washington, DC

Status: Full-time; salaried-exempt

Role and Responsibilities:

• Provide walk-in, email, and telephone one-on-one "how to use" application support for Microsoft Windows office applications and equipment
• Experience with Microsoft Office Suite to include Access
• Assist walk-in customers with using peripherals and hardware including scanners, wide format printers (plotter), CD/DVD duplication, and all types of removable media and video capturing
• Maintain computer equipment for customer checkout (e.g. projector, digital cameras, video cameras, etc.)
• Assist customers with converting video content from one format to another
• Develop, update, and revise user guides
• Research new hardware and software to meet customers' requirements

Experience (required):

• Microsoft Office products (05 years)
• Technical understanding of devices (printers, plotters, etc)
• Customer service (03 years)

Experience (preferred):

• Adobe knowledge

Clearance (preferred):

• Public Trust

Certification (preferred):

• Microsoft Office certification

Note:

The candidate needs to have the ability to help users with the Microsoft Office applications from a basic to advanced level. The candidate should be able to help with all levels in the following applications: Access, Excel, Outlook, PowerPoint, Project, SharePoint, and Word.

Here are some examples of some of the things that the candidate should be able to assist with in two of the application (not everything, but a snapshot):

Excel

Insert functions in a worksheet

Create formulas in a worksheet

Insert, modify, layer and group graphical objects

Using range names in formulas and functions

Create, modify, and format charts

Create and modify tables

Sort and filter data

Database functions

Create Pivot Tables

Filter data using slicers

How to troubleshoot invalid data and formula errors

How to create and edit a macro

How to apply conditional formatting

How to export data

Integrate Excel data with the web

Create a web query

How to import and export XML data

Word

Arranging text using tabs

Paragraph layout tools

Borders and shading

Sorting, renumbering, and customizing lists

Page formatting

Page color and borders

Inserting watermarks

Working with headers and footers

Sorting data in tables

Controlling cell layout

Performing calculations in tables

Create a document from a template

Create and Modify templates

Mail merge process

Performing a mail merge for form letters

Mail merge for envelopes and labels

Create and update an Index

Create and update a Table of Contents

Create and update a Table of Figures

Create and update a Table of Authorities

Working with Outlines

Create Forms

Working with Form controls

Protecting a Form

Equal Opportunity Employer Veterans/Disabled

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/1368447-406937