Job Description

The Tier II Helpdesk Technician will provide advanced technical support to end-users, resolving complex issues that have been escalated from Tier I support. This role requires a deep understanding of IT systems, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical users.

Key Responsibilities:

 Respond to and resolve escalated helpdesk tickets in a timely and efficient manner.

 Troubleshoot and resolve hardware, software, and network issues.

 Provide support for operating systems, applications, and various IT services.

 Assist with the setup, configuration, and maintenance of IT equipment.

 Document and track issues, resolutions, and work performed in the helpdesk ticketing system.

 Collaborate with Tier I support and other IT team members to ensure seamless service

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Must Haves:

 1+ year of Help Desk/Service Desk experience on the operational side

 Strong communication skills, personable

Plusses:

 Working with a ticketing experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.