Job Title: Customer Care Specialist

Job Description

As a Customer Care Specialist, you will utilize exceptional customer service, marketing, and sales techniques to support existing and prospective electric vehicle (EV) owners. You will deliver an exceptional customer experience while building lasting relationships between the customer, the original equipment manufacturer (OEM), and their brands. Your daily tasks will include answering product questions, discussing charging options, assisting with product orders or reservations, setting up dealership appointments, and responding to customer concerns with personalized, value-driven solutions.

Responsibilities

• Serve as the product expert for the current EV product lineup, additional EVs in the future, and all associated products/services.

• Assist customers via chat, phone, and email with product, reservation, ordering, dealership, service, home-charging, and recall-related questions.

• Take ownership of customer interaction and ensure that all customer questions are answered.

• Strive to improve customer satisfaction, productivity, and efficiency by making beneficial recommendations.

• Quickly learn EV products and use that knowledge to answer customer questions on features and specifications.

• Work within company systems and personnel, utilizing provided tools to perform the job.

• Transfer learnings from one call to the next, synthesizing customer inputs, distilling issues, and recommending solutions.

Essential Skills

• 1-2 years of experience in a customer service-related profession.

• Proficiency in computer navigation and typing.

• Strong reading comprehension, oral and written communication skills.

• Ability to meet/exceed deadlines, organizational skills, excellent interpersonal skills, and strong attention to detail.

• Strategic agility/acumen.

• Basic understanding of electric vehicles and home charging options.

Additional Skills & Qualifications

• Experience in a call center environment or customer service setting.

• Ability to filter/process customer profiles and think differently about their perspectives and issues.

• Bachelor's Degree is not required; an Associate's degree is preferred.

Pay and Benefits

The pay range for this position is $18.00 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Mar 18, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.