At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

About the team:

Join the AI Search team at ServiceNow, where we are at the forefront of innovation in Enterprise Search solutions. As a member of AI Search Instance Automation team, you work with a talented group of developers building out solutions that make our infrastructure highly available, scalable and fully automated.

As a Staff Software QA Engineer focused on this team, you will have the opportunity to work on ServiceNow Platform and Tools, build solutions using workflows, orchestration in Private and Public Multi-Cloud infrastructure.

Location Waltham, MA

What you get to do in this role:

• Work on Infrastructure Automation / Cloud technologies.

• Develop and execute test strategies to efficiently validate instance automation processes and workflows to ensure their functionality and reliability.

• Identify, document, and track defects and work closely with development teams to resolve issues and enhance workflow reliability.

• Work with developers in US and India to design specific testing strategies for features being developed and automate them.

• Support engineering organizations in troubleshooting or addressing issues with applications and dev/test environments.

Qualifications

To be successful in this role you have:

• 8+ years professional experience in quality assurance or application development and experience working with/leading global teams.

• Ability to diagnose issues, come up with a strategy for relief, permanent fix and RCA and implement it.

• Knowledge of Cloud Dev. Platforms, Web Dev, Frameworks, and service-oriented architecture.

• Experience in Java, JavaScript, Ansible, Ruby, Shell programming.

• Experience with Eclipse, Jenkin, Maven, and Git

• Prior experience with Cloud platforms like Azure, AWS ; Instance Automation tools ; Kubernetes is a plus.

• Experience with different testing techniques (e.g. performance, unit, integration, automated), their strengths and weakness, and ability to use them to best effect.

• Advanced working knowledge and ability to use tools (such as IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools) to assist with daily tasks.

• Experience driving cross-team technical discussions with an understanding of SDLC concepts

FD21

For positions in the Massachusetts areas, we offer a base pay of $123,800 - $216,500 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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