JOB OVERVIEW:

The Launch Specialist is responsible for the overall order process for new site openings. This includes managing the quoting and order process of medical and dental supply and equipment, planograms, onsite oversight of implementation of supply and equipment installations, coordination of client teams, project auditing and reduce risk of poor customer outcomes.

KEY RESPONSIBILITIES:

Delivers information to internal & external team members via phone, email and in-person communication

Daily coordination and communication with peers and members of the client team

Drafts and communicates medical equipment quote and order processes

Monitors and updates planograms to detect or assess problems

Provides oversight to each on-site project to ensure each implementation is handled correctly

Tracks deliveries, equipment scheduling, and all other applicable tasks outlined for onsite management to ensure the implementation runs smoothly

Onsite implementation deliverables including putting away supplies, oversight of equipment installation and delivery audits

Provides post order audit updates on all items for successful project completion

Coordinates directives and communicate with internal team members of any risk or issues

Resolves issues as they arise and coordinate with the appropriate team members

Communicates formulary adjustments and requirements based on project needs

SPECIFIC KNOWLEDGE & SKILLS:

Ability to develop strong relationships

Results-oriented

Knowledge of medical and dental products, planograms and other equipment

Organizational, planning and communication skills

GENERAL SKILLS & COMPETENCIES:

Strong understanding of industry practices

High proficiency with tools, systems, and procedures

Good planning/organizational skills and techniques

Good decision making, analysis and problem-solving skills with ability to multi-task

Strong verbal and written communication skills

Good presentation and public speaking skills

Good interpersonal skills

Good conflict resolution skills and ability to deliver difficult messages

Ability to build partnerships at all levels within the company, begin to build partnerships externally

Resolve complex issues in effective ways

MINIMUM WORK EXPERIENCE:

Typically 2 to 4 or more years of increasing responsibility in terms of any applicable professional experience

PREFERRED WORK EXPERIENCE:

Project management experience

Industry related experience (clinical background, medical or dental experience in sales, operations or logistics)

PREFERRED EDUCATION:

Typically a Bachelor's Degree or global equivalent in related discipline

Master's degree or global equivalent a plus

May hold one or more industry certifications; professional certification may be required to advance

TRAVEL / PHYSICAL DEMANDS:

Requires weekly travel

Perform general physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials

COMPENSATION: The posted range for this position is $54,000 - $94,500 annually which is the expected starting base salary range for an employee who is new to the role to be fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.

This position is eligible for a bonus not reflected in the posted range.

Other benefits available include: Medical, Dental, and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Education