Job Information
128 Plumbing, Heating, Cooling & Electric Project Success Specialist in Wakefield, Massachusetts
Project Success Specialist
128 Plumbing, Heating, Cooling & Electric
Wakefield, Ma
About Us:
128 Plumbing, Heating, Cooling & Electric is a growing service and installation company that has been in business for over 30 years now.
We're looking for a hardworking, quick-thinking, passionate person to fit our team's positive culture in our office and raise the bar for our incredible techs. The highest level of service and workmanship is what keeps us moving. Please check out our website, Facebook and Instagram pages, and Youtube videos to see if this would be the right company for you.
About Your Role as the Project Success Specialist:
As an Lead Coordinator , your primary focus is managin g the departments day-to-day and building upon its success. Fielding calls, scheduling, following up with customers and field teammates, and ensuring all parts and material are available to complete the scope of work in a timely manner are top priorities for you and your team. You are the quarterback of daily success and rapport with the field staff is the number one priority.
Requirements for the Project Success Specialist:
No experience in HVAC, Plumbing or Electrical is required
Multitasking and quick-thinking
Sufficient computer aptitude
Ability to lead and mentor others
Management/scheduling experience
Attention to detail
Keep organization as a priority
Proficient typing and computer skills
Responsibilities for the Project Success Specialist:
Demonstrate awareness of daily, weekly, and monthly success metrics
Drive performance consistently within the department
Assist the Sales Manager
Ability to schedule strategically to reach goals consistently
Ensure that all information is properly obtained, tasks and invoices are accurate, proper payment is collected, and notes are placed within each call
Provide support for the field staff during any scheduled visits
Ensure invoice summaries are complete and accurate
Understand and demonstrate the ability to uphold all operational policies and procedures for daily dispatching
Understand how to properly calculate drive time and logistics
React quickly and efficiently to keep customers informed of any changes to the schedule that may affect them
Confirm appointments for the next day to ensure call capacity
Obtain, process, and verify payments for pending projects and completed work
Obtain, process, and verify customer signatures and authorization for pending projects and completed work
Assist in sending invoices to customers for invoicing/estimates/other needs
Understand the skill levels needed for each job and properly match that to the customers wants and needs
Ensure EOD audit is executed properly at the end of each business day
Understand the dispatcher’s duties, and hop in with help whenever necessary
Benefits for the Project Success Specialist:
A+ Team Environment
Paid Holidays
Paid Vacation, Personal, and Sick Time
Paid Training and Education
Company Events
Health, Vision, and Dental Insurance
401k Retirement Plan with 4% IRA Matching