Job Title: System Administrator

Location: RAF Lakenheath, United Kingdom

Clearnce: Active DoD Secret Clearance

Certification: CompTIA Security+, and one of the following Microsoft Certified Windows Sever Hybrid Administrator Associate, VMware VCP, or VMware Vsphere

Duties/Responsibilities: Deploys, configures, maintains, and monitors active data network or converged infrastructure environments and related network equipment. 

• Manages and maintains the Wide Area Network/Local Area Network (WAN/LAN) infrastructure. 

• Provides support in the deployment and configuration of comprehensive routing and switching network designs. 

• Monitors network issues and outages in accordance with directives and guidelines and escalating them based on severity levels. 

• Provides Network Infrastructure and Cyber Transport support, including maintaining Network Encryption devices (i.e., TACLANEs providing local Secure Internet Protocol Router Network [SIPRNet] connectivity).

• Diagnoses and troubleshoots Wi-Fi network and devices connected to Wi-Fi network. 

• Supports information assurance by updating and maintaining content, classification, and protection of organizational Web sites, and Access management. 

• Diagnoses, troubleshoots, and restores technical service and end-user software and hardware, problems, including repairing user desktops, laptops, printers, multi-functional devices (“all-in-one”), desk phones, and wireless devices (Blackberry, cell phones, and mobile Wi-Fi devices); issues related to network access, network storage, email, and test and image desktops and laptops. 

• Provides support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement. Manages network user accounts on relevant systems and platforms.

• Provides End User Device Support (Voice, Data, and Video Devices). Performs computer systems maintenance and repair.

• Maintains servers, software systems, and networks. Diagnoses and resolves hardware, software, firmware, and network problems.

• Configures, maintains, and upgrades network connection devices, network hardware/software equipment, and automation equipment.

• Administer user accounts, file permissions, and print queues. 

• Provides technical support to include troubleshooting user operating problems, application problems, system configuration issues and malfunctions, and network operating problems.

• Provides Information Technology Services Management (ITSM) support, to include Incident/Problem, Change, Service Request and Knowledge Management support. Provides support for Systems Notices, Authorized Service Interruptions (ASI), and scheduled/unscheduled outages.

• Core Services Administrators possess and maintain DoDD 8570.01M/DoDD 8140 IAT II certification, as well as appropriate computing environment certifications.

Minimum Education: A bachelor’s degree from an accredited college or university with a curriculum or major field of study which is closely related to the work to be automated, and/or in a computer science, information system, a physical science, engineering, or a mathematics-intensive discipline.

Education and experience requirements may be substituted with:

• A master’s degree (in subjects described above) with applicable experience.

• No degree and five years of directly applicable experience.

• An applicable certificate of training with two years undergraduate work can be considered equivalent to a bachelor’s degree.

Experience: Requires a minimum of four-year’s experience, of which at least three years must be specialized experience in administrating computer systems. General experience includes operations experience on a large-scale computer system or a multi-server local area network.

Education: BA/BS in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics, or business/finance.

Education and experience requirements may be substituted with:

• A master’s degree (in subjects described above) and three years general experience of which at least two years must be specialized experience.

• No degree and eight years general experience of which six years is specialized experience.

Certifications: Core Service Administrator

• DoD 8570.01M IAT Level II Certification

• CCNA or 8Z 800/801 VCP