Summary This position is located in the Office of Customer Service, Office of Customer and Stakeholder Engagement (QC/CASE), with the Federal Acquisition Service (FAS), General Services Administration (GSA). Location of Position: This is a virtual position and duty location of this position will be determined upon selection. We are currently filling one vacancy, but additional vacancies may be filled as needed. Responsibilities Applies a wide range of qualitative, and/or quantitative methods to assess and improve program effectiveness and/or complex management processes, projects and systems. Reviews specific goals and objectives; monitors the sequence and timing of key program events and milestones and evaluates overall program accomplishment and significant contributions in terms of CASE goals. Consults with leadership on strategic planning initiatives and activities, including decision making involving personnel resources which is likely to involve labor relations matters, which require confidentiality. Research information and develops new approaches to program evaluation which serve as precedent for others. Performs studies to determine resource requirements, streamlining, eliminating duplication, or developing work measurement standards. Provides current, accurate and complete information, furnishes advice, and facilitates the carrying out of the Director's assignments with staff members. Ensures that resultant decisions made by the Director are communicated to the staff and implemented. Perform critical and confidential assignments for the Director, provides recommendations on matters handled, and handles details involved in implementing decisions reached by this official, requiring exercise of the utmost discretion, confidentiality, tact, and diplomacy. Requirements Conditions of Employment US Citizenship or National (Residents of American Samoa and Swains Island) Meet all eligibility criteria within 30 days of the closing date Meet time-in-grade within 30 days of the closing date, if applicable Register with the Selective Service if you are a male born after 12/31/1959 If selected, you must meet the following conditions: Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non­Career SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service. Serve a one year probationary period, if required. Undergo and pass a background investigation (Tier 2 investigation level). Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment. Qualifications For each job on your resume, provide: the exact dates you held each job (from month/year to month/year) number of hours per week you worked (if part time). If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume. For a brief video on creating a Federal resume, click here. The GS-14 salary range starts at $122,198 per year. To qualify, you must have at least one year of specialized experience equivalent to the GS-13 level or higher in the Federal service. Specialized experience is defined as experience with planning, executing, and coordinating resources required to support program mission of an organization including staffing, organization development, performance management, and budget planning and execution. Experience must include providing advice and recommendations to management and other senior leaders regarding all aspects of the organization, management, administration, and personnel issues to ensure optimal use of resources. Education Additional Information Bargaining Unit Status: This position is ineligible for the bargaining unit Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area as needed; through other means; or not at all. GSA is committed to diversity, equity, inclusion and accessibility that goes beyond our compliance with EEO regulations including: Valuing and embracing diversity, promoting equity, inclusion and accessibility, and expecting cultural competence; and Fostering a work environment where all employees, customers and stakeholders feel respected and valued. Our commitment is: Reflected in our policies, procedures and work environment. Recognized by our employees, customers and stakeholders; and Drives our efforts to recruit, attract, retain and engage the diverse workforce needed to achieve our mission.