Thrivent is continuing to invest in building out our digital team. We are seeking an experienced designer for the Digital Servicing portfolio to help mature our design practice and culture while crafting intuitive and impactful user experiences.

Our Digital Servicing team is creating a best-in-class authenticated client experience, aiming to retain and expand client relationships with a focus on increasing wealth management capabilities. We deliver experiences that support confident, convenient self-service, keep customers aware of their financial standing, and make them aware of both risks and opportunities.

As a Senior Product Designer joining this team, you will:

• Drive the creation of compelling experiences that enhance the usability and overall satisfaction of our users.

• Balance user needs with business goals and technical constraints.

• Partner closely with product managers, developers, UX writers, and UX researchers to design, test, and iterate on digital experiences prior to and after launch.

• Play a crucial role in driving effective and distinctive digital experiences that marry desirability, feasibility, and viability within our product model.

DUTIES & RESPONSIBILITIES: 

• Define new solutions that align to the organization's vision and the needs of users using problem-framing approaches and well-known tools such as Jira and Figma within a product model and agile-like processes.

• Apply best practices to common design problems using human-centered design methods in the digital product development process.

• Address specific product capabilities that need to be solved, such as optimizing a process or improving user engagement, based on direction received from team leads or managers.

• Balance quantitative insights with qualitative user research to inform design decisions.

• Confidently and clearly communicate decision-making rationale to cross-functional team members and senior stakeholders.

• Utilize design facilitation skills to foster collaboration within cross-functional teams, and storytelling to build trust and establish long-term relationships.

• Mentor and collaborate with junior team members, providing guidance and support in best practices and methodologies.

• Model Thrivent’s leadership competencies – Model the Way, Rally the Team, and Deliver Outcomes.

• Support and/or develop an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients. Shape and/or support a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients.

The Senior Product Designer will interact with the following roles:

• Fellow design and product team (collaboration)

• Product Designers, Associate Product Designers (mentorship)

• Product Managers, Design Managers, Engineering Managers (working sessions, presentations)

QUALIFICATIONS & SKILLS:  

 Required:

• Bachelor’s degree or equivalent experience in Interaction Design, UI/UX Design, Web Product Design, Web Development or any combination of education and experience which would provide an equivalent background.

• 6+ years of experience in a related field, with at least 2 years focused on growth/conversion optimization.

• Proven track record of improving conversion metrics through design.

• Proven experience in leading projects and contributing to the development of multiple shipped digital products.

• Ability to develop processes and approaches for tackling design problems, anticipating challenges, and uncovering quality solutions.

• Strong communication skills, with the ability to explain rationale for design decisions and clarify success metrics.

• Demonstrated application of human-centered design with a keen understanding of business and technical impacts on digital design.

• Self-directed and proactive, with a passion for driving progress and making meaningful contributions.

• Able to turn research into action that solves the user definition of a problem.

• Experience in cross-functional collaboration roles, with a focus on delivering business value.

• Extensive knowledge of how to leverage a design system and how to push the boundaries of the design system to achieve product and user goals.

• Relevant agile experience.

Preferred:

• Knowledge and experience working in financial advice, investments, and/or wealth management digital experiences.

• Ability to conduct desirability testing to evaluate potential success of solution(s).

• Familiarity with current UX research, theories and methodologies (especially user-centered design processes), as well as understanding of how human factors impact ROI and the product development lifecycle.

Pay Transparency

Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $112,481.00 - $152,180.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.

Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.

The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.

Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex , gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state , or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation , please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.

At Thrivent, we believe money is a tool, not a goal. Driven by a higher purpose at our core, we are committed to providing financial advice, investments, insurance, banking and generosity programs to help people make the most of all they’ve been given. At our heart, we are a membership-owned fraternal organization, as well as a holistic financial services organization, dedicated to serving the unique needs of our customers. We focus on their goals and priorities, guiding them toward financial choices that will help them live the life they want today—and tomorrow.

For over 100 years, Thrivent has been helping people build their financial futures and live more generous lives. Today, it’s a Fortune 500 company that offers a full range of expert financial solutions, serving more than 2 million customers, as well as the communities in which they live and work.

Thrivent fosters a diverse workforce to serve our diverse clientele, reflecting a wide range of backgrounds and experiences. If you’re intrigued about our work and the possibility of becoming part of it, we invite you to visit Thrivent.com to learn more. You won’t just build a career; you’ll be part of an organization focused on growing, innovating, and serving.