Service Manager

Billings, MT

Full Time

Service Department

Manager/Supervisor

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    Responsibilities : 

• Team Management:

• Lead and supervise service team 

• Provide guidance, training, and performance evaluations for service department personnel

• Foster a positive and collaborative work environment

• Service Department Operations:

• Oversee daily operations of the service department to ensure efficiency and productivity

• Develop and implement service procedures and standards to maintain high-quality service

• Manage workflow, prioritize service requests, and allocate resources effectively

• Customer Service:

• Ensure excellent customer service through effective communication and problem resolution

• Compliance and Safety:

• Ensure compliance with industry regulations, safety standards, and dealership policies

• Implement and enforce safety protocols to protect both employees and customers

• Budget Management:

• Develop and manage the service department budget

• Monitor expenses, analyze variances, and implement cost-control measures

    Requirements

• Strong leadership and team management skills

• Excellent communication and customer service abilities

• Technical knowledge of RV systems, repairs, and maintenance

• Familiarity with dealership operations and industry regulations

• Organizational and problem-solving skills

• Budgeting and financial management skills

• Strong computer skills

  Experience

• 2+ years Proven experience in RV service management or a related field

• College degree preferred

  Compensation

• $85,000 to $105,000 annually based on experience

  Benefits

• Excellent earning potential and advancement opportunities

• Medical benefits package with multiple plan options to choose from, including vision and dental

• 401(k) retirement plan with employer match

• On-site employee daycare

• Holiday pay and vacation time

• Employee discounts

• Employee borrow program (take a camper and GO CAMPING)

• Profit sharing  

   

  Bretz RV’s Commitment to You

• Opportunity to work in a family-oriented environment where work-life balance matters

• Growth and advancement opportunities

• Team building activities and events throughout the year

• The opportunity to be a part of a team in a booming industry that works together to provide every customer with the best experience possible 

  Relocation

  Montana has become the spot to be. Kevin Costner and his Yellowstone and 1883 have single-handedly helped Montana become discovered. If you want to move here, please know that we have stoplights, hitching posts still exist in some small towns, and the church is still the busiest place to go on Sundays. It's a safe place to live and a great place to raise a family looking for adventure. The cost of living is far lower than in other parts of the country. If you've ever dreamed of moving to the northwest, now may be the time to turn a dream into reality!  

  About Our Dealership

   Bretz RV & Marine opened for business in Missoula, Montana, in 1967. Until then, Frank and Vi Bretz had been operating a service station and renting U-Hauls in central Missoula. Searching for a new camping trailer turned into a new business opportunity. Not only did the Bretz family get a new camper, they decided to get into the business of selling and renting small travel trailers. 

  Today Bretz RV & Marine is still a family-owned and operated business with five dealerships across Montana and Idaho. We are fortunate to have grown from just over 100 employees to nearly 400 employees in the last five years. We do all we can to offer our teams an excellent place to work and advance in our company. We start by finding great people with high energy and then find the best place for them to be successful in our dealerships.   

  Throughout the year, you will see Bretz RV & Marine sponsoring events from local school functions to veterans associations, Toys-4-Tots, Make-A-Wish, and many more. It's important to contribute to the communities in which we do business. 

  EEOC

   Our company maintains a firm policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws.  

  RV Manufacturers: Airstream, Coachmen, CrossRoads, Dutchmen, Entegra Coach, Forest River, Grand Design, Heartland, Keystone RV, KZ RV, NuCamp, Redwood, Thor, Tiffin, Ember RV, Brinkley RV, Oliver Trailers.

  Boat Manufacturers:  Barletta, Sea-Doo, Bayliner, Chaparral, Crownline, Smokercraft, Lowe, Starcraft, MB Sport, Sun Chaser, Yamaha Outboards, Honda Outboards, Mercury/Mercruiser, Volvo Marine, Thunderjet, Sylvan Boats.  

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