Service Dispatcher

Billings, MT

Full Time

Service Department

Entry Level

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$55,000 to $65,000 ANNUALLY

Our busy dealership is in need of a shop dispatcher. The ideal candidate for this position would be high energy, fast-paced, organized, and be able to work under pressure. This is a very rewarding position for the right person, that person should come from a mechanical background, be professional, responsible, and have an excellent work ethic. If this sounds like you, then this career path is for you.

Job Responsibilities

• Manage work orders and distribute them to RV technicians

• Communicate with Service Manager, Shop Foreman, and Service Writers to keep them informed at all times of available shop capacity.

• Review all repair orders, determine the time required to perform work, and when work is to be started so that it is finished promptly.

• Communicate with lot porters to have RV’s moved in and out of the shop safely and efficiently, assist with moving when needed

• Perform quality control checks

• Maintain strict adherence to dealership policies on RV care and operation

• Attend company and factory training

• Keep current with factory technical bulletins

• Answer service phone calls and follow up when needed

  Education and/or Experience

• High school diploma and/or graduate of an applicable trade school in a mechanical or construction field.  

• 6 months related experience as a shop dispatcher and/or training; or equivalent combination of education and experience.  

• Must have proven leadership skills and abilities

• Strong computer, typing and communication skills are a must. 

• RV Technician Certification school is provided when you join our team, most of which is provided on-site, however, some travel may be required.

  Certificates, Licenses, Registrations

• Driver License required

• Clean and insurable driving record

  Compensation

• Salary + Commission

  Physical Requirements

• Frequent walking, bending and stooping

• Prolonged sitting

• Climbing ladders and standing on RV roofs

  Benefits   

• Medical & dental / vision

• 401K match

• Paid vacation, holiday

• Training and Travel

• Employee purchase program

• Employee borrow program (borrow a camper and go camping)

  What you can expect from Bretz

• Opportunity to work in a family-oriented environment where work life balance matters

• Growth and advancement opportunities

• Team building activities and events throughout the year

• The opportunity to be a part of a team in a booming industry that works together to provide every customer with a world class experience

  Relocation

  Montana has become the spot to be. Kevin Costner and his Yellowstone and 1883 have single-handedly helped Montana become discovered. If you want to move here, please know that we have stoplights, hitching posts still exist in some small towns, and the church is still the busiest place to go on Sundays. It's a safe place to live and a great place to raise a family looking for adventure. The cost of living is far lower than in other parts of the country. If you've ever dreamed of moving to the northwest, now may be the time to turn a dream into reality!  

  About Our Dealership

   Bretz RV & Marine opened for business in Missoula, Montana, in 1967. Until then, Frank and Vi Bretz had been operating a service station and renting U-Hauls in central Missoula. Searching for a new camping trailer turned into a new business opportunity. Not only did the Bretz family get a new camper, they decided to get into the business of selling and renting small travel trailers. 

  Today Bretz RV & Marine is still a family-owned and operated business with five dealerships across Montana and Idaho. We are fortunate to have grown from just over 100 employees to nearly 400 employees in the last five years. We do all we can to offer our teams an excellent place to work and advance in our company. We start by finding great people with high energy and then find the best place for them to be successful in our dealerships.   

  Throughout the year, you will see Bretz RV & Marine sponsoring events from local school functions to veterans associations, Toys-4-Tots, Make-A-Wish, and many more. It's important to contribute to the communities in which we do business. 

  EEOC

   Our company maintains a firm policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws.  

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