What´s the role?

As the IT Service Desk Technician, you will provide technical software, hardware, and network problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by step solutions; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed.

How can you add value?

Essential Duties and Responsibilities include, but are not limited to, the following:

• Ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help request. Problem resolution may involve the use of diagnostic, remote administration and help request tracking tools.

• Provides one-on-one end-user problem resolution over the phone for Company approved Personal Computer (PC) software.

• Delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals.

• Diagnoses and resolves end-user network or local printer problems, PC hardware problems and e-mail, Internet, dial-in and local-area network access problems.

• Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.

• Performs minor desktop hardware repair for computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.

• The design, development, documentation, analysis, creation, testing or modification of computer systems or programs, including prototypes, based on, and related to user or system design specifications.

• The application of systems analysis techniques and procedures, including consulting with users, to resolve hardware, software, or system functional specifications.

• Provided technical support services for corporate conference rooms.

• Demonstrates and ensures compliance with the Customer First Philosophy, all Liberty Latin America policies and procedures including the Code of Conduct and Liberty safety standards and procedures.

• Other functions may be assigned.

What do you need?

Education and/or Experience:

High School Diploma required. Associate degree preferred in computer science and/or equivalent

1-2 years of experience as a IT help desk, IT Service technician, and/or equivalent roles.

Certifications required: A plus, Network Plus and/or Microsoft 365 Certified: Fundamentals.

Experience providing end-user phone support for current PC desktop and application software or experience installing, upgrading, fixing, and repairing personal computers in a network environment.

Other Qualifications:

• Fully bilingual (Spanish/English)

• Strong knowledge in all Operating System, MS Office all version computer and printer hardware knowledge and other desktop related software.

• Experience supporting Microsoft Windows O/S and Microsoft Office Suite and resolving associated problems.

• Experience supporting enterprise applications like E-mail, Intranet and ERP suites.

• Ability to organize and prioritize requests from internal customers.

• Proven analytical and problem-solving abilities.

• Good interpersonal, communication, and customer service skills in working with employees at varying levels throughout the organization.

• Ability to clearly communicate ideas in user-friendly language to non-technical staff and end users. Availability for rotational 24/7 on-call duty.

Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault, or stalking. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Assessment, background check and drug test will be required to be a successful candidate.

If you believe you have been discriminated against you may notify the Equal Employment Opportunity Commission, the Federal Communications Commission, or other appropriate agency.

What do you need?

Education and/or Experience:

High School Diploma required. Associate degree preferred in computer science and/or equivalent

1-2 years of experience as a IT help desk, IT Service technician, and/or equivalent roles.

Certifications required: A plus, Network Plus and/or Microsoft 365 Certified: Fundamentals.

Experience providing end-user phone support for current PC desktop and application software or experience installing, upgrading, fixing, and repairing personal computers in a network environment.

Other Qualifications:

• Fully bilingual (Spanish/English)

• Strong knowledge in all Operating System, MS Office all version computer and printer hardware knowledge and other desktop related software.

• Experience supporting Microsoft Windows O/S and Microsoft Office Suite and resolving associated problems.

• Experience supporting enterprise applications like E-mail, Intranet and ERP suites.

• Ability to organize and prioritize requests from internal customers.

• Proven analytical and problem-solving abilities.

• Good interpersonal, communication, and customer service skills in working with employees at varying levels throughout the organization.

• Ability to clearly communicate ideas in user-friendly language to non-technical staff and end users. Availability for rotational 24/7 on-call duty.

Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault, or stalking. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Assessment, background check and drug test will be required to be a successful candidate.

If you believe you have been discriminated against you may notify the Equal Employment Opportunity Commission, the Federal Communications Commission, or other appropriate agency.

How can you add value?

Essential Duties and Responsibilities include, but are not limited to, the following:

• Ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help request. Problem resolution may involve the use of diagnostic, remote administration and help request tracking tools.

• Provides one-on-one end-user problem resolution over the phone for Company approved Personal Computer (PC) software.

• Delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals.

• Diagnoses and resolves end-user network or local printer problems, PC hardware problems and e-mail, Internet, dial-in and local-area network access problems.

• Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.

• Performs minor desktop hardware repair for computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.

• The design, development, documentation, analysis, creation, testing or modification of computer systems or programs, including prototypes, based on, and related to user or system design specifications.

• The application of systems analysis techniques and procedures, including consulting with users, to resolve hardware, software, or system functional specifications.

• Provided technical support services for corporate conference rooms.

• Demonstrates and ensures compliance with the Customer First Philosophy, all Liberty Latin America policies and procedures including the Code of Conduct and Liberty safety standards and procedures.

• Other functions may be assigned.