Salesforce Architect (100% Remote)

Virtual

Req #1534

Wednesday, September 11, 2024

Who we are:

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.

ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.

For more information about our services please visit clearcaptions.com .

Position Summary:

The Salesforce Architect has an advanced technical expertise, leadership skills, and a deep understanding of enterprise architecture. The role will excel at designing scalable Salesforce architectures and have a strategic vision for integrating CRM solutions into the broader organizational framework. This role requires close collaboration with business analysts, developers, project managers, and program managers to ensure effective architecture solutions and drive innovation within the organization. The role is responsible for mentoring, promoting architectural principles, and leading initiatives that align Salesforce solutions with corporate business objectives.

What you will do:

• Design and own the Salesforce architecture roadmap through its lifecycle, aligning it with strategic corporate business objectives and the overall enterprise architecture.

• Work closely with program managers and other stakeholders to ensure Salesforce solutions fit into the broader organizational framework and contribute to business goals.

• Proactively collaborate with business analysts, developers, and project managers to ensure the architecture aligns with business requirements.

• Create and maintain comprehensive architectural documentation and artifacts.

• Collaborate with SMEs, Solution Architects, sales teams, and clients to address constraints and design optimal solutions.

• Serve as a trusted technical advisor to the application development team.

• Conduct design reviews and maintain high standards for uniformity and quality.

• Identify and resolve issues within the platform and its integrations.

• Enhance the platform's scalability, stability, accuracy, speed, and efficiency.

• Evaluate and recommend solutions for potential performance bottlenecks early in the implementation process.

• Implement and oversee data security and protection measures.

• Participate actively in Agile SDLC meetings, including standups, planning, estimation, retrospectives, and demos.

• Develop and articulate a strategic vision for Salesforce implementations that aligns with long-term business goals and enterprise architecture.

• Manage organizational change and guide teams through transitions related to Salesforce implementations.

• Drive innovation within the Salesforce ecosystem, leveraging new Salesforce features and technologies.

• Communicate complex technical concepts to non-technical stakeholders and executives effectively.

  The kind of people we look for:

• Versatile people who thrive on variety and challenge

• Excited about working in a fast-paced environment

• Innate problem solvers who want to grow in a flexible, collaborative culture

• Takes initiative, pushes boundaries, motivated to innovate

• Talented individuals with a growth mindset who want to use their learning and relationship-building skills

• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality

  Qualifications:

• Experience and Expertise:

• • Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience.

• 10+ years of experience as Solution Architect, Technical Lead, or Integration Lead for implementations including SFDC and at least four integration endpoints.

• Extensive experience as a Solution Architect with Salesforce, including expertise in multiple clouds (Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Einstein Analytics, Communications Cloud) and advanced technical skills. This ensures the candidate can handle complex and large-scale implementations.

• Architectural Patterns and Best Practices:

• A deep understanding of architectural patterns, multi-org strategies, and best practices is essential for designing scalable and effective solutions.

• Integration and Custom Development:

• Proficiency in integrating Salesforce with other systems and advanced custom development skills, including Apex, Visualforce, and Lightning Web Components (LWC). Expertise in LWC is crucial for developing modern, high-performance user interfaces and improving overall user experience.

• Research and Evaluation:

• Experience researching and evaluating Independent Software Vendors (ISVs), managed packages, and Salesforce clouds (e.g., Field Service, Marketing Cloud, Revenue Cloud) ensures that the candidate can incorporate additional capabilities as needed.

• Enterprise Architecture Knowledge:

• Strong understanding of enterprise architecture and how CRM systems like Salesforce fit into the bigger picture of organizational infrastructure and strategy.

• Leadership and Soft Skills:

• Proven leadership skills, including the ability to manage and mentor teams, resolve conflicts, negotiate effectively, and foster a collaborative work environment.

• Strong soft skills in communication and stakeholder management to ensure alignment with organizational goals.

  Additional Qualifications:

• • Strong understanding of Salesforce configuration and customization, including governor limits, editions, and licensing constraints.

• Knowledge of compliance requirements and governance frameworks relevant to Salesforce (e.g., GDPR, CCPA).

• Proficiency in Salesforce Analytics Query Language (SAQL) and Salesforce Object Query Language (SOQL).

• Experience with developing stories in Einstein Discovery is desired.

• Salesforce Application and/or System Architect certification (or in progress) is preferred.

• Knowledge of telephony systems, VOIP, and networking is useful.

• Experience with cloud architecture (AWS, Azure, GCP) and familiarity with Speech-to-Text engines and AI/ML concepts are beneficial.

• Excellent verbal and written communication skills, presentation, and problem-solving skills.

• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.

• Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.

• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.

• Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)

  Physical Demands:

  Employees may experience the following physical demands for extended periods of time:

• Sitting, standing, and walking (95-100%)

• Keyboarding (40-60%)

• Viewing computer monitor, tablet and cell phone screen requiring close vision (95-100%)

  Work Environment:

  100% Remote: Work environment is at home.

  Compensation :

  $151,000 - $164,000 prospectively plus 10% variable pay with consideration to experience and geographical location . Please see www.clearcaptions.com/careers for an overview of our generous benefits program.

  Intrigued to learn more?

  When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like.

  ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

  Disclaimer:

  The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Other details

• Pay Type Salary

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