TRIAEM is searching for a Program Manager to manage a large IT program or a portfolio of programs/projects with a strong focus on Data & IT Operations. The ideal candidate will demonstrate expertise in end-to-end program management including regular interactions with senior customer stakeholders, collaborating with teams, participating in business reviews and solutioning (technical and business problems).

Some of the responsibilities may include but not limited to the following:

• Oversee team, facilitate meetings, and ensure customer satisfaction

• Ensures the delivery of the highest level of operational service to clients by coordinating the activities of the service delivery team across all areas of services.

• Performs numerous duties and responsibilities, that may include service management, change control, and improvement in service, all to ensure continuous customer satisfaction, cost minimization, and profit maximization.

• Receives customers’ complaints and inquiries and work towards proffering solutions to each of them.

• Ensure efficient and effective program operations daily.

• Manage all IT related infrastructure and service delivery processes

• Ensure proper implementation of management plans and policies in rendering services to clients.

• Receive complaints and inquiries from customers and promptly work towards providing a solution to the problems.

• Communicate to top management on the performance of the team, customers’ complaints, and suggestions.

• Integrate useful customers’ suggestions into delivery plans and policies.

• Develop and maintain relationships with customers and potential customers.

• Suggest appropriate technologies and strategies to be adopted to meet present and future demands of the business.

Preferred Education and Experience

• Bachelor's (or equivalent) with 12 - 15 years of experience or a Master's with 10 - 13 years of experience.

  Clearance

• TS/SCI is required

Location

• Washington D.C. Metro Area