Job Title

Program Assistant - Diabetes Education Program

Agency

Texas A&M University Health Science Center

Department

Coastal Bend Health Education Center

Proposed Minimum Salary

$18.20 hourly

Job Location

Corpus Christi, Texas

Job Type

Staff

Job Description

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all pers p ectives, talents & lived experience s . Embracing varying opinions and perspectives strengthens our corevalues which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service .

Who we are

As one of the fastest-growing academic health centers in the nation, Texas A&M Health encompasses five colleges and numerous centers and institutes working together to improve health through transformative education, innovative research and team-based health care delivery.

What we want

The Program Assistant provides standard program support for the Diabetes Education Program.

What you need to know

Other Requirements and Factors: May be required to work after normal office hours and on weekends. Ability to travel to different program locations.

Required Education and Experience:

• Bachelor’s degree in applicable field or equivalent combination of education and experience

Required Licenses and Certifications:

• Texas Department of State Health Services (DSHS) certification, certified Community Health Worker (CHW), or able to successfully complete the CHW certification within six months of employment

• Association of Diabetes Care & Education Specialists (ADCES) Diabetes Community Care Coordinator certification, or able to successfully complete the Diabetes Community Care Coordinator certification within six months of employment

Required Knowledge, Skills, and Abilities:

• Ability to multitask and work cooperatively with others

• Ability to work with sensitive information and maintain confidentiality

• Ability to communicate clearly and effectively to ensure understanding

• Knowledge of word processing and spreadsheet applications

• Strong written and verbal communication skills. Interpersonal, organizational, and customer service skills.

Preferred Qualifications:

• Ability to speak English and Spanish

• Two years of related experience in public health, health outreach, and education

• Experience in leading and conducting specialized training

• Experience interacting/working with health care agencies and/or providers

Responsibilities:

Program Assistance

• Assists in coordinating activities for the Diabetes Education Program, including traveling to program locations to provide onsite support.

• Serves as a first point of contact for program inquiries and coordinates responses to requests for information as needed.

• Contacts program participants/patients with pre- and post-appointment reminders.

• Maintains daily activity logs regarding client activity and destinations.

• Confers with Healthy South Texas staff regarding patient care plans as needed.

• Builds and maintains positive working relationships with patients, health care providers, and community organizations.

• Facilitates and coordinates services between health care providers.

• Contacts potential program participants after educational/outreach events.

• Adheres to all relevant rules, policies, and procedures.

Patient Support

• Assists program participants/patients in reviewing care plans and results in an effective manner.

• Motivates patients to be active and engaged participants in their health and encourages them to identify current barriers/challenges and set goals.

• Provides culturally appropriate support and information to patients and their families by completing a series of structured follow-up calls and visits, including the patient’s home.

• Assists patients in obtaining needed medical care and social services, including scheduling appointments and assisting them in completing applications for different programs.

• Follows up with patients and providers regarding health management/care plans.

Administrative Support

• Prepares program correspondence.

• Creates and maintains program files, databases, and other program materials.

• Assists in logistical planning and coordinating travel for program classes, workshops, and other events.

• Recommends changes to the Diabetes Education Program and may assist in updating policies and procedures.

• Continuously expands knowledge and understanding of community resources, services and programs.

  Why Texas A&M University?

  We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration.  Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes. 

• Medical, (https://www.tamus.edu/benefits/medical/) prescription drug, dental, (https://www.tamus.edu/benefits/dental/) vision, life and AD&D, (https://www.tamus.edu/benefits/life-add/) flexible spending accounts , and long-term disability insurance (https://www.tamus.edu/benefits/long-term-disability/) with Texas A&M contributing to employee health and basic life premiums

• 12-15 days (https://employees.tamu.edu/employee-relations/leave/index.html) of annual paid holidays

• Up to eight hours of paid sick leave (https://employees.tamu.edu/employee-relations/leave/paid/sick.html)  and at least  eight hours of paid vacation (https://employees.tamu.edu/employee-relations/leave/paid/vacation.html)   each month

• Automatically enrollment in the  Teacher Retirement System of Texas (https://www.trs.texas.gov/Pages/Homepage.aspx)

• Health and Wellness: Free exercise programs and release time (https://flourish.tamu.edu/wellness-release-time/)

• Professional Development: All employees have access to free  LinkedIn Learning (https://linkedinlearning.tamu.edu/)  training, webinars, and limited financial support to attend conferences, workshops, and more

• Educational release time and tuition assistance (https://livingwell.tamu.edu/employee-tuition-assistance)   for completing a degree while a Texas A&M employee

• Living Well, (https://livingwell.tamu.edu/) a program at Texas A&M that has been built by employees, for employees

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered, or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.