Operations Manager

Salary

$80,454.40 - $90,500.80 Annually

Location

Harrisonburg, VA

Job Type

Full-Time

Job Number

5169 - (July 2024)

Department

Emergency Communications Center

Opening Date

07/01/2024

Closing Date

Continuous

FLSA

Exempt

• Description

• Benefits

• Questions

Description

The City of Harrisonburg, Virginia is seeking qualified candidates for the position of Operations Manager to oversee the management of the Harrisonburg-Rockingham Emergency Communications Center (HRECC). As a center that collaborates closely with all local public safety agencies, the ideal candidate for this position will play a vital role in ensuring the team is able to carry out the HRECC's vision: To get the right help, to the right place, in the right way better than anyone else!

The HRECC is a CALEA-accredited 24-hour emergency communications agency that provides services for the City of Harrisonburg and Rockingham County, including all towns within the county. As the Operations Manager for this position, you'll oversee all daily operations, including the development and execution of training programs for all Center personnel and education programs for the general public. Working closely with the HRECC's leadership team, you'll have an opportunity to make a direct impact in the local communities served.

A comprehensive list of all essential functions along with the ideal candidate's knowledge, skills, and abilities for this position is available in the class specification (https://www.governmentjobs.com/careers/harrisonburg/classspecs/1261551?keywords=5169&pagetype=classSpecifications) .

This is a full-time exempt position with benefits and a preferred hiring range of $80,454 - $90,500 annually; however, an exact salary will be dependent upon the selected candidate's qualifications/experience and in compliance with City policy.

Minimum Qualifications

• Bachelor’s degree with coursework in emergency management or related field and considerable (3-5 years) experience in emergency communications including some supervisory experience. An equivalent combination of education and experience may be used to meet this requirement.

• Experience in a multi-disciplinary emergency communications center required.

• Valid driver's license.

• Availability to work a flexible schedule. Any employee of the ECC may be called upon to work over the scheduled shift or hours, as needed.

• Current possession of or the ability to obtain/complete the following within the time frame specified from hire date:

• Virginia Criminal Information Network/National Crime Information Center certification within 3 months;

• Cardio Pulmonary Resuscitation (CPR) certification within 3 months;

• Emergency Medical Dispatch (EMD) certification within 3 months;

• Virginia DCJS Instructor and APCO International Instructor certifications within 12 months; and

• NENA Center Manager Certification Program within 24 months.

Automatic Disqualifiers for Employment at the HRECC per State Regulations*:

• Felony conviction;

• Conviction of Class 1 or 2 misdemeanor, excluding those set forth in Title 46.2 of the Code of Virginia;

• Two or more D.U.I. offenses;

• Crimes characterized as involving moral turpitude (i.e., lying, cheating, or stealing) or gross misconduct (i.e., crimes against a person and crimes involving drugs or other controlled substances); and

• Other relevant criteria to this position.

*Please note that the list above is not all-inclusive and is subject to the State Regulations, as amended. Candidates may review a copy of the Disqualifying Criteria online. (https://s3.amazonaws.com/tsresources.targetsolutions.com/E22B9847-0D64-CFD0-815C-0F7999C8797A.pdf)

The following pre-employment screenings must be successfully completed with satisfactory results for this position*:

• DMV Driving Record Review;

• Drug Screen;

• Medical Evaluation;

• Psychological Evaluation;

• Personal History Statement;

• Criminal Background Investigation, including VCIN Fingerprinting.

*Current HRECC employees are not subject to the screenings listed above if they have already completed them for HRECC employment.

HRECC employees are subject to random drug/alcohol screenings.

Supplemental Information

To Apply: In order to be considered, all candidates must submit a complete City of Harrisonburg online employment application, including previous work experience and education history in the body of the application. Incomplete applications will not be accepted. This position may close at any time after 10 calendar days. (posted 07/01/2024)

The City provides an excellent full-time employee benefits package including health insurance, retirement (VRS & MissionSquare), life insurance, paid leave and holidays.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability or veteran status.

The City of Harrisonburg & the HRECC are Equal Opportunity Employers.

Full-time employees are eligible for a comprehensive benefits package that includes:

• Health and Vision Insurance

• Dental Insurance

• Paid Leave

• 15.5 paid holidays

• Short-Term Disability Insurance

• Long-Term Disability Insurance

• Life Insurance

• Flexible Spending Accounts - Medical and Dependent Care

• Health Savings Account

• Virginia Retirement System

• Deferred Compensation Plan through MissionSquare

• Employee Assistance Program

Additionally, the City is a qualified employer under the Public Service Loan Forgiveness (PSLF) Program, which may qualify you for student loan forgiveness if you meet the PSLF Program requirements.

01

What is your highest level of education?

• Less than 8th Grade

• Completed 8th Grade

• Attended High School

• High School Graduate

• GED

• Attend College

• College Graduate

• Attended Graduate School

• Master's Degree

• Graduate study beyond Master's

• Ph.D. or professional degree

  02

  How many years of experience do you have in emergency communications?

• I do not have any experience.

• I have some experience but less than 1 year of experience.

• I have at least 1 year but less than 3 years of experience.

• I have at least 3 years but less than 5 years of experience.

• I have 5 or more years of experience.

  03

  Do you have supervisory experience in emergency communications?

• Yes

• No

  04

  Do you have experience in a multi-disciplinary emergency communications center?

• Yes

• No

  05

  Which of the following driver's license do you possess?

• No Valid Driver's License

• Valid Driver's License

• Valid Commercial Learner's Permit

• Valid Commercial Driver's License (Class A or B)

  06

  Are you available to work a flexible schedule?

• Yes

• No

  07

  Which of the following do you currently possess? Please select all that apply.

• Virginia Criminal Information Network/National Crime Information Center Certification

• Cardio Pulmonary Resuscitation (CPR) Certification

• Emergency Medical Dispatch (EMD) Certification

• Virginia DCJS Instructor Certification

• APCO International Instructor Cetification

• Completion of the NENA Center Manager Certification Program

• None of the Above

  Required Question

Agency

City of Harrisonburg

Address

409 South Main Street Third Floor Harrisonburg, Virginia, 22801

Phone

540.432.8920 540.432.7796

Website

https://www.harrisonburgva.gov/employment