Facilitates workflows by supporting Federal Service Center teams with administrative care coordination and support. Locates required services for participants, arranges access to services, and supports communication with providers.

• Provides non-clinical support to workflows involving information and referral, case management, utilization management, and quality improvement.

• Troubleshoots when an appropriate provider, type of service, or appropriate level of care cannot be readily found.

• Has current knowledge or researches availability of resources and services and link participants to appropriate services.

• Proactively seeks and participates in ongoing training (formal and informal) in all aspects of the Navigator role.

• Assists in the mentoring and training of new Navigators.

• Remains responsible for keeping updated on changing information to ensure accuracy when assisting participants and providers.

• Coordinates and manages distribution of correspondence and materials to participants and providers.

• Participates in operational activities, including data collection, tracking, and analysis.

• May support other contract administrative requirements.

• Other duties as assigned.

  Other Job Requirements

Responsibilities

Associate's degree in human services or related field.

May consider applicants with a high school diploma plus 2 years' experience in lieu of an associate degree.

2+ years of experience in social services or related field.

Well organized with attention to detail, excellent verbal and written communication skills.

Outstanding ability to multi-task with varied timelines working independently and have strong organization and planning skills.

Flexibility to rapidly changing business demands.

Results oriented with desire and strong work ethic meeting production goals with a high degree of accuracy.

Proficiency with MS Office suite such as Excel, Word, Outlook, and Salesforce.

Maintains Must be able to maintain confidential information and use discretion in handling operations.

General Job Information

Title

Navigator, Federal Service Center

Grade

19

Work Experience - Required

Human Services

Work Experience - Preferred

Education - Required

A Combination of Education and Work Experience May Be Considered., Associate - Human Services

Education - Preferred

License and Certifications - Required

License and Certifications - Preferred

Salary Range

Salary Minimum:

$37,725

Salary Maximum:

$56,595

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.

This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Magellan is the employer of choice for hard working people interested in making a difference in the health care industry and in the communities where we work and live. Our strong culture of caring is the common thread in both our business strategy and our work environment. We value professional growth and development, total health and wellness, rewards and recognition as well as employee unity. Magellan is a place where you can thrive.

Magellan is committed to providing equal employment opportunities to employees and applicants for employment without regard to race, color, creed, religion, sex, gender identity and expression, sexual orientation, marital status, age, national origin, ancestry, citizenship, physical or mental disability, disabled veteran or veteran of the Vietnam Era status, or any other factors protected by law.

Magellan is committed to meeting applicable Federal labor and employment law posting requirements by providing necessary posters in a format which is easily accessible and conspicuous to all applicants. Copies of applicable posters are accessible by clicking here (https://www.magellanhealth.com/media/760295/mg-federal-contractors-applicant-english.pdf) .

Warning: Employment Scam

It has come to our attention that a false representative is contacting potential candidates and offering them work at home positions with Magellan Health. “Interviews” are conducted completely through email and the false job offer includes the promise of a check to be issued to the candidate for the purposes of setting up a home office.

Please know that Magellan Health does not interview any candidate through email, nor do we issue checks to candidates to set up home offices. All of our available positions are posted on legitimate job boards and our recruitment team directly contacts candidates should there be a fit.

If you suspect you are being contacted by a false representative of Magellan Health, please call 410-953-2911