Job Information
Texas A&M University Medical Receptionist I in United States
Job Title
Medical Receptionist I
Agency
Texas A&M University Health Science Center
Department
University Health Services
Proposed Minimum Salary
$15.85 hourly
Job Location
College Station, Texas
Job Type
Staff
Job Description
Our Commitment
Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.
Who we are
As one of the fastest-growing academic health centers in the nation, Texas A&M Health encompasses five colleges and numerous centers and institutes working together to improve health through transformative education, innovative research and team-based health care delivery.
What we want
The Medical Receptionist I greets patients/clients and visitors in the counseling center, manages patient/client calls for scheduling and appointments, and directs calls to appropriate clinical staff. This role performs front desk duties such as data entry in the Electronic Health Record (HER) system, handles billing and insurance verification, and provides general administrative support for clinic operations. The Medical Receptionist plays a key role in managing patients/clients in crisis, calmly and professionally connecting them with clinical staff for immediate assistance.
Required Education and Experience:
High school diploma or equivalent combination of education and experience
Two years of experience in general office, medical office or related areas
Required Knowledge, Skills, and Abilities:
Skilled in the operations of a medical office
Basic computer and typing skills
Knowledge of HIPAA guidelines
Ability to multi-task and work cooperatively with others
Ability to work with the public
Ability to work with sensitive information and maintain confidentiality
Ability to use and manage an electronic medical records system
Ability to work independently
Knowledge of word processing, spreadsheet, and database applications
Knowledge of laws and regulations related to confidentiality, including HIPAA and FERPA
Planning and organizational skills
Strong written and verbal communication skills
Attention to detail
Time management capabilities and prioritization skills
Preferred Qualifications:
Associate’s degree
Two years’ experience in general office or personnel operations including one year experience working within a medical office.
Prior Electronic Health Records (EHR) experience
Familiarity with electronic medical record systems
Responsibilities:Customer Service
Handles phone calls from patients/clients who need to schedule appointments to include adding new patient/clients, verifying demographic information and insurance
Routes calls to clinical staff and enter phone notes as appropriate.
Assists with complex scheduling, canceling, and rescheduling appointments, and routes patient/client calls.
Manages patients/clients in crisis and connecting them with clinical staff for immediate assistance.
Registration
Verifies patient/client demographic information, collects co-pays and past-due balances, and manages the patient/client waitlist.
Assists with insurance verification, portal registration, and check-in/check-out processes.
Scans insurance cards and IDs, and assists patients/clients with kiosk use.
Coordinates the check-in process to ensure a smooth and efficient experience.
Monitors clinic schedules and maintain efficient patient/client flow throughout the day.
Verifies and updates patient/client eligibility, demographic details, and insurance information in the electronic medical record system.
Collects required document signatures for compliance and insurance purposes.
Confirms eligibility for Texas A&M University student health insurance.
Administrative Support
Completes various projects that can include, but not limited to, correcting denied claims due to registration errors, contacts patients/clients related to upcoming visits, schedules patient/client for visits, input patient/client demographics.
Acts as a liaison between client services and medical and counseling staff.
May assist with training of student employee staff.
Performs other duties as assigned.
Why Texas A&M University?
We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.
Medical, (https://www.tamus.edu/benefits/medical/) prescription drug, dental, (https://www.tamus.edu/benefits/dental/) vision, life and AD&D, (https://www.tamus.edu/benefits/life-add/) flexible spending accounts , and long-term disability insurance (https://www.tamus.edu/benefits/long-term-disability/) with Texas A&M contributing to employee health and basic life premiums
12-15 days (https://employees.tamu.edu/employee-relations/leave/index.html) of annual paid holidays
Up to eight hours of paid sick leave (https://employees.tamu.edu/employee-relations/leave/paid/sick.html) and at least eight hours of paid vacation (https://employees.tamu.edu/employee-relations/leave/paid/vacation.html) each month
Automatically enrollment in the Teacher Retirement System of Texas (https://www.trs.texas.gov/Pages/Homepage.aspx)
Health and Wellness: Free exercise programs and release time (https://flourish.tamu.edu/wellness-release-time/)
Professional Development: All employees have access to free LinkedIn Learning (https://linkedinlearning.tamu.edu/) training, webinars, and limited financial support to attend conferences, workshops, and more
Educational release time and tuition assistance (https://livingwell.tamu.edu/employee-tuition-assistance) for completing a degree while a Texas A&M employee
Living Well, (https://livingwell.tamu.edu/) a program at Texas A&M that has been built by employees, for employees
Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered, or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.
Equal Opportunity/Affirmative Action/Veterans/Disability Employer.