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Manager, Medical Sales Operations

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Permanent

Sales

Full - Time

01-Jul-2024

Job Title : Manager, Sales Operations – CeraVe/La Roche Posay

Division: L’Oreal Dermatological Beauty

Location: Field Force

Reports To: Senior Manager, Sales Operations

Who We Are:

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity, and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L’Oréal Dermatological Beauty, our mission is to help everyone in their quest for healthy and beautiful skin. Our division is the world leader in dermo-cosmetics by adding health to beauty. Our brand portfolio, which includes CeraVe, La Roche-Posay, Vichy, SkinCeuticals and Skinbetter Science, offers a range of skincare and haircare products to respond to all expectations linked to beauty and health of the skin.

Our Sales teams are all about figuring out those nitty-gritty details about how much of our business will grow and where that growth will come from. Our Sales teams are into building relationships and showing why our products are worth falling for. It is about having the flexibility to adapt to the ever-changing world of sales! Come join our dynamic team!

What You Will Do:

Sales Operations provides sales reporting & analytics, operational & field services support, incentive compensation plan support, and sales systems/sales growth tools including Veeva CRM tool to the Derm Team field sales business unit with the goal of driving sales and growth of the CeraVe and La Roche-Posay brands in the U.S. market.

Reporting/Analytics:

• Develop, standardize and support ongoing delivery of performance reporting for the Derm Team, CeraVe Blue Sky Immersion pediatrics team, Oncology hospital team, and other contract or external fields teams as needed

• Support all business units in KPI, ProVoice Share of Recommendation, and sales performance tracking needs and requests

• Work with internal account management teams and third party POS data management companies to ensure integrity, trafficking and timely delivery of all sales data

• Develop and distribute periodic Derm Team Executive Summary to communicate team performance across all metrics such as sales, call KPIs, and ProVoice Share of Recommendation

• Support of Dispensing sales channel, Institutional Sales Team, and Pediatrics team as needed

• Work hand in hand with full Sales Operations team to make enhancements to Derm Team Dashboards

• Assist in the development and maintenance of Sales Operations Playbook

• Ad hoc data management, analysis, and analytical support

• Perform other duties as needed

  CRM/Salesforce/Veeva:

• Support of Veeva CRM tool

• Dashboard development and maintenance

• Identify opportunities in enhancements, new applications to increase capabilities and efficiencies across business units

• Support in providing end user training on how to effectively use the CRM tool

• Assist in the development of high-quality training materials

• End user ad hoc support and troubleshooting as needed

• Assist in the onboarding of new reps to the CRM

  Sales Systems/Tools:

• Oversee the application of Sales Systems to ensure all systems are functioning at a high level:

• Analyzer

• SKYPAD

• Veeva/Vault/Salesforce

• Train and support field sales end users where necessary

What We Are Looking For:

Required Qualifications:

• Minimum of a bachelor’s degree from an accredited college or university

• Minimum of 4 years in sales or sales analytics functions

• Strong Microsoft Excel skills, as well as experience with sales databases

• Solid understanding of how to read, analyze and interpret data at topline and granular levels

• Strong verbal, listening, written communications and facilitation skills required

• Ability to simplify complex topics for various audiences

• Demonstration of high level of emotional intelligence & organizational skills

  Travel:

• Approximately 5% as needed for sales meetings or other meetings or conferences

  What’s In It For You:

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)

• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)

• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)

• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)

• Employee Resource Groups (Think Tanks and Innovation Squads)

• Access to Mental Health & Wellness Programs

  Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

  We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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