Job Information
Quality Technology Services, LLC Manager, BSS QA in United States
Learn what makes QTS a unique place to grow your career! (https://vimeo.com/727409140/ff26de87d4)
Who we are:
Our life is a digital life, filled with streams of information flowing ceaselessly. Every click, every swipe, every interaction connects us. But where does all that information go? Enter the world of data centers.
“Data centers are experiencing once-in-a-generation demand growth, driven by cloud adoption and the AI revolution,” Jon Gray, President & COO of Blackstone.
In the fast-paced world of data, QTS is dedicated to leading the industry in a thoughtful and intentional way. At QTS, we are Purpose Driven and moving communities forward.
At QTS, we believe that how we deliver our services is equally as important as the service we deliver. Our people play a vital role in our company’s culture, innovation and growth, and we are deeply committed to those who affect or are affected by our business. Our people are knowledgeable, resourceful, innovative self-starters, and can accomplish great things when working together. That is why QTS is Powered by People!
Who you are & the impact you will have:
QTS’ Business Support Systems (BSS) Manager, Quality Assurance is responsible for overseeing and managing our QA Engineers across the Workday and Salesforce platforms, supporting applications that impact all areas of QTS Business. Our QA teams provide independent testing support of changes to QTS applications as wells as end user change management support and management of the automated testing tools that are currently in use by the QA teams.
What you will do:
Responsible for leading and managing team of QA engineers for Salesforce and Workday with possible growth to other applications such as Oracle
Establish and standardize testing procedures across assigned platforms, ensuring they are in alignment with industry best practices
Create and maintain KPI’s for QA activities across testing phases, providing insight to trends to leadership
Manage, advise on, develop, and maintain manual and automation test frameworks, collecting and reporting quality metrics, designing testing strategies, creating test plans and troubleshooting applications and environments
Ensure proper documentation of test plans and cases, including well detailed API, system integration and web UI test cases
Drive implementation and usage of existing and new testing tools and recommendations for enhancement to support more automated testing across all assigned platforms
Identify system and process improvement/enhancement opportunities
Support and advise team as a technical advisor for tasks, projects and operations, while also being a contributor to the testing team
Provide readouts during each sprint to ensure that any complex issues or roadblocks are communicated to overall team(s) to ensure timely releases
Be the next level of support to troubleshoot and address issues with applications and dev/test environments when the team needs further assistance
What you will need to be successful:
Bachelors degree or higher in computer science, engineering, related field or the equivalent work experience
Five or more years of experience as a QA Engineer, Test Engineer, Business Analyst or similar role, facilitating and documenting requirements, test cases and/or business requirement documents gathered from both business and IT counterparts, including traceability matrices, with three or more years of people management experience
Strong knowledge and experience in testing methodologies, tools, and frameworks
Excellent communication collaboration and problem-solving skills, with the ability to work in a fast-paced agile environment, interfacing with off-shore teams as well
Passion for quality and user satisfaction, with a continuous improvement mindset
Advanced knowledge of software development lifecycle and agile methodology
Experience working effectively with teams and stakeholders to develop relationships and achieve common goals
US Citizenship for this position is required by law due to federal customer contracts
The Perks (and these are just a few):
QRest Sabbatical
Employee Stock Purchase
QTS scholarship for dependents
Eagle Club award trip eligibility
Paid volunteer days
Tuition assistance, parental leave and military leave assistance
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
The "Know Your Rights" Poster is included here:
Know Your Rights (English) (http://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)
Know Your Rights (Spanish)
The pay transparency policy is available here:
Pay Transparency Nondiscrimination Poster-Formatted (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)
QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.
QTS Data Centers was built around the Core Values of Integrity, Character, and Trust. We prioritize family, faith and community involvement while leading with strong, honorable, and principled behavior. We started this journey in 2003 when our CEO, Chad Williams, purchased his first data center in Overland Park, KS. Humble beginnings that have led to 35+ data centers and growing. Recently privatized in a $10 billion transaction with Blackstone, one of the most notable real estate investments companies in the world, QTS is positioned to execute on a global expansion initiative and we are looking for the best and brightest to join our team.
At QTS, we’re fearlessly leading the way by redefining what it means to be a data center provider. QTS is entrusted with providing world-class data center solutions to enterprises, government agencies as well as the largest and fastest growing technology companies in the world. We deliver a fully-integrated platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re innovating to stay ahead of the curve.
We are powered by people.
And we’d like to invite you to join us.
In addition to a variety of benefit packages, QTS goes above and beyond for our employees:
Roth and Traditional 401(k) matching contributions with immediate vesting
Every employee is bonus or commission eligible
Generous PTO Accrual plus additional Paid Volunteer Days
Paid Holidays Annually/Holiday compensation when worked
Pet and Legal Insurance
Q-Rest Sabbatical Program
Q-Anniversary Service Award Program
Parental Leave for primary and secondary caregivers
Military Benefits Package
QTS Charitable Matching Gift Program
QTS Scholarship for Employee Dependents
QTS Crisis Fund
Wellness Program
Tuition Reimbursement Program
Quality Technology Services, LLC
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