Summary This position is part of the Veterans Crisis Line (VCL).The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified VA employee. The VCL's mission is to provide 24/7,world-class suicide prevention and crisis intervention services to Veterans, Service Members, and their family members. This position serves as a key advisor to the Supervisory Management & Program Analyst (Director) in Data & Information in the Veterans Crisis Line. Responsibilities This position is part of the Veterans Crisis Line (VCL). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified VA employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members, and their family members. This position serves as a key advisor to the Supervisory Management & Program Analyst (Director) in Data & Information in the Veterans Crisis Line. NOTE: Applications received up to 11:59p.m. EST on the date in which 100 minimally qualified applications is reached will receive first consideration. Applications received after 11:59p.m. EST on the date in which 100 minimally qualified applications are received may not receive consideration unless otherwise requested by management. Additional applications will be reviewed in one day increments at management request Major duties include but not limited to: Serves as the Executive Assistant and key advisor to the Supervisory Management & Program Analyst (Director), Data & Information, performing a variety of administrative and technical support tasks. Provides high-level administrative support regarding work problems presented to them as it relates to personnel, staff utilization, leave programs time and leave, reasonable accommodation, organizational and staff development. Informs appropriate personnel of any changes in administrative policies, establishment of new procedures, and practices to be used by subordinate offices, and ensures practices are consistent throughout VCL. Cites and discusses policies, regulations, and directives and their application to specific cases to assist in the formulation of official responses. Provides background, reference, program and policy information for decisions on documents, briefings and incoming actions. Interfaces with individuals at all echelons of the organization, to include both higher and lower levels of VA Clinical Service, OMSHP, and VCL. Exercises maximum tact and judgment in satisfying the needs of the many official and unofficial callers with widely diversified interests and issues. Coordinates matters affecting VCL Data & Information policy and operations. Reviews, analyzes, and controls all executive level correspondence for the Data & Information office. Identifies areas needing emphasis and exercises guidance; tasks, directs, and coordinates with other organizations engaged in the development and implementation of plans and objectives to ensure actions, programs and initiatives meet the needs of the Data & Information division. Initiate and direct courses of action for timely accomplishment of objectives and to initiate staff work resulting in recommended solutions for their attention. Defines objectives, establishes plans, formulates milestones, directs and guides others in accomplishing assignments, and evaluates accomplishments toward achieving objectives. Performs independent research and drafts/edits briefing materials, memos, white papers and analysis for decision-making and information. Prepares and maintains executive-level briefings. Performs additional research and rewrites submissions from other staff activities within Data & Information. Researches, analyzes, and updates submissions for content as needed. Reviews all correspondence and other written materials for appropriate content, coordination, routing/coordination of actions, suspense, etc. Researches current VA, VHA, and VCL policies and SOPs to determine appropriate policy and procedures in relation to current tasking and issues. Provides information, advice, and assistance on a wide variety of management and administrative projects, policies, issues, and initiatives which support accomplishment of the VCL's mission. Work Schedule: Tour of Duty is typically Administrative Hours. Flexible Schedule may be available after training. VCL has multiple tours that cover our 24/7/365 operations (this does include Holidays). Tour is subject to change based on program needs. Telework: Not applicable for Remote positions Remote: This is a remote position. Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station. The employee's workspace must be suitable for conducting business and as such, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity. Position Description/PD#: Management and Program Analyst (EA)/PD70018-0 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/23/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a (GS-13) position you must have served 52 weeks at the (GS-12). The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience GS-13: You must have one year of specialized experience equivalent to at least the next lower grade (GS-12) in the normal line of progression for the occupation in the organization. Examples of specialized experience would include, but are not limited to: Organization, administrative procedures, management techniques and practices related to personnel and resource management Administrative practices and procedures common to organizations, such as areas of responsibility, channels of communication, delegation of authority, routing of correspondence, filing systems and storage of files and records. Oral and written communications sufficient to develop procedures. Prepare correspondence addressing complex and controversial issues. Prepare and present briefings for various levels of management. Ability to present study results. Knowledge and skill of qualitative and quantitative analytical methods and techniques for efficiency and effectiveness of program operations and substantive administrative support functions. You will be rated on the following Competencies for this position: Technical Competence Communication Planning and Evaluating Project Management Writing Analysis and Problem Solving Requirements Analysis Accountability Organizational Stewardship Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is primarily sedentary, with some light physical effort being required in the handling of records, files, reference materials. etc. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.