Duties and Responsibilities

• Meet departmental goals regarding productivity, quality, timeliness and accuracy to meet SLAs.

• Complete work per policies and job aids.

• Provide a high level of customer service.

• Perform quality checks on letters to make sure the letters are accurate in terms of address placement, missing addresses and relabel the letters as needed.

• Process printing and mailing for print jobs in addition to Ad-Hoc manual mailings for various departments.

• Route and distribute incoming and returned mail.

• Ship & receive parcels

• Work with third party vendors to manage incoming and outgoing correspondence.

• Reach out to the appropriate individuals as necessary to resolve discrepancies.

• Identify and recommend process improvements.

• Comply with HIPAA guidelines and maintain confidentiality of member, provider, and departmental information. Adhere to state and federal compliance and regulatory guidelines.

• Perform additional duties as needed or assigned.

Minimum Qualifications:

• High school diploma or GED from an accredited institution.

• This role requires working both Saturday and Sunday, from 10 am to 5 pm. and 3 weekdays from either 8am-5pm, 9am-6pm or 10am-7pm.

Preferred Qualifications:

• Work experience requiring attention to detail performing quality checks and proofreading.

• Work experience requiring prioritization and follow through on assigned tasks.

• Experience troubleshooting or explaining basic Printing hardware and software errors and work with a Technician remotely to perform step-by-step repairs.

• MicrosoftExcel experience including edit, search, sort/filter, format using pivot tables to locate information.

• Data entry experience with Microsoft Excel and other database systems/ applications.

• Work experience in a healthcare environment.

Compliance & Regulatory Responsibilities: Noted Above

License/Certification: N/A

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.