Overview

BroadPath is seeking licensed health insurance agents to become part of our team of Licensed Member Service Advisors, offering the flexibility to work from home! Our remote Licensed Member Service Advisors will be providing prompt and excellent service to our members through inbound calls. The type of assistance the callers will need help with will be for an Individual Health Plan, including benefit questions, conducting plan comparisons, and offering recommendations based on individual needs. Licensed Member Service Advisors will also assist with the application and premium payment inquiries.

Responsibilities

• Go above and beyond to provide the member with a simple and seamless experience

• Courteously respond to member inquiries via inbound call

• Determine the best way to resolve member inquiries by asking probing questions and making appropriate recommendations based on health insurance product path and program

• Demonstrate empathy and active listening in each interaction with the caller

• Accurately document all interactions within our Customer Relationship Management (CRM) platform with clarity and professionalism

• Collaborate with additional third-party entities, navigators/brokers, and internal departments to assist with caller’s needs

• Be able and willing to maintain a highly structured work schedule

• Weekly schedule of 8:00am-4:30pm Central Time, Monday-Friday

Bonuses & Perks

• $300 Training Completion Bonus - Paid out to those with 95% or higher attendance upon completion of training

• $300 End of Season Bonus - Paid out end of season for agents that met the following metrics: Conversion rate based on client goal, Quality, Attendance (90% or higher), and Productivity

• Access to BroadPath’s Limited Medical Plan starting the first of the month after 60 days of employment

• Uncapped Employee Referral Program & Weekly Pay Days!

Qualifications

Required experience:

• Active Insurance Producer License

• Willingness to obtain additional non-resident licenses as needed

• A passion for helping people and demonstrated success solving complex issues for customers using active listening, creative problem solving and empathy

• Strong written and verbal communication skills and ability to summarize information effectively

• Excellent reliability and ability to adhere to a structured schedule

• Strong attention to detail and organizational skills

• Experience entering/updating data in electronic systems

• Proficient computer navigation, including toggling between multiple systems and platform, as well as typing skills

• Ability to be self-driven and work effectively with many types of individuals

• Ability to learn quickly and consistently follow a process, through accurately and in a timely manner

• Proven ability to get results and thrive in an ever-evolving environment

Preferred experience:

• Previous health insurance experience

• Prior customer service or call center experience

• Familiarity with Microsoft Office, Google Suite

Diversity Statement

At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!

Equal Employment Opportunity/Disability/Veterans

If you need accommodation due to a disability, please email us at HR@Broad-path.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process

BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.

Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.