We are united in our mission to make a positive impact on healthcare. Join Us!

• South Florida Business Journal, Best Places to Work 2024

• Inc. 5000 Fastest-Growing Private Companies in America 2023

• Company of the Year | 2023 BIG Innovation Awards

• Fastest-Growing Company of the Year – Large (Bronze) | 2022 Best in Biz Awards

Who we are:

We Are Modernizing Medicine (WAMM (https://www.youtube.com/watch?v=NspiqEzcgRQ&t=2s) )! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling (https://www.modmed.com/company/leadership/) , we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US.

ModMed (https://www.modmed.com/company/) is hiring a driven Lead Patient Services Specialist who will play a pivotal role in shaping a positive patient experience within our passionate, high-performing Revenue Cycle Management team. As a critical team member, you will monitor the team's operational metrics to understand potential call drivers and business and client opportunities.

Your Role:

• Analyze departmental processes and recommend resolutions based on metrics, trends, and reporting.

• Complete data analysis on quality assurance results, including agents and survey scores, key performance metrics, logical thinking

• Identify opportunities for areas of department improvements, research client escalations, creativity, and communication of trends

• Serve as a point of contact to ensure internal teams' daily workflow processes are completed and supported and provide a strong floor presence

• Serve as an escalation point for inbound and outbound patient calls regarding patient balance inquiries, claims processing, insurance updates, and payment collections

• Review training curriculum for ways to improve, enhance, and evaluate the onboarding process of the new hire and existing team members.

• Lead and support special projects related to client escalations to promote and enhance our customer/patient-facing activities

  Skills & Requirements:

• High School Diploma required

• Ability to work 3 days per week in the Boca Raton, FL headquarters

• 4 years of previous healthcare administration, medical claims/billing or related experience required

• 2 years experience in a contact center workforce admin support required;

• 1 year of experience in reporting and data analysis

• Strong understanding of medical billing claims submission process and working with insurance carriers required (e.g., Medicare, private HMOs, PPOs))

• Proficient knowledge of business software applications such as Excel, Word, and PowerPoint

• Strong communication and interpersonal skills with an emphasis on the ability to work effectively over the telephone

• Ability to remain calm in a demanding call center environment

• Professional demeanor required

  #LI-SM2

ModMed Benefits Highlight:

At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits, including:

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,

• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.

• Generous Paid Time Off and Paid Parental Leave programs,

• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,

• Company-sponsored Business Resource & Special Interest Groups (https://www.modmed.com/company/social-responsibility/) that provide engaged and supportive communities within ModMed,

• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,

• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,

• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.