FIND YOUR FUTURE

We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and commitment to diversity and inclusion.

Overview

The IT Systems Administrator-Associate will be responsible for assisting with the operational support of PBD’s enterprise technology systems. This will include providing first-level support for the core application platforms including third party software applications. This position will perform duties and responsibilities to ensure the system's availability and integrity while actively and consistently supporting all efforts to enhance the customer experience.

Qualifications

• Associates degree required. Bachelor's degree preferred. An additional two (2) years of relevant experience will be considered in lieu of a degree.

• One (1) year of experience in supporting computer systems and IT troubleshooting required.

• Strong knowledge of object-oriented programming.

• Experience with both relational and non-relational database management such as SQL.

• Familiarity with ITIL standards and IT Security compliance standards and practices.

• Ability to define problems, identify solutions, and follow through to completion.

• Ability to work outside of core business hours which may include nights, weekends, and holidays.

• Excellent customer service skills, including the ability to be empathetic, compassionate, responsive, resourceful, and conscientious.

Essential Accountabilities

• Perform daily monitoring, verifying the integrity and availability of PBD Core systems.

• Verify completion of scheduled jobs such as backups, restores, patches, and automating recurring tasks.

• Analyze and monitor technology incidents until final resolution. This will require collaboration with key IT partners when necessary to resolve.

• Develop, modify, and support batch extracts and APIs and write custom programs using various programming languages.

• Support IT upgrades, enhancements, new functionality, capacities, performance, cost-effectiveness, and business integrations.

• Utilize procedures and standards to ensure operational consistency and update documentation as required.

• Maintain records on repairs, downtime, and configuration changes.

• Administer server operating systems including performance monitoring, troubleshooting, and preventative maintenance.

• Assist with disaster recovery and business continuity support.

• Maintain service level agreements and measurements.

Immigration or work visa sponsorship will not be provided for this position

Hiring Compensation Range: $30 - $35 hourly

Compensation may vary based on factors including but not limited to skills, education, location and experience.

In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off. The base salary range is subject to change and may be modified in the future.

As an Equal Opportunity / Affirmative Action Employer, Independent Health and its affiliates will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship and immigration status, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. Click here (http://www.independenthealth.com/about/careers/additional-eeo-aap-information) for additional EEO/AAP or Reasonable Accommodation information.

Current Associates must apply internally via the Job Hub app.

The Independent Health Family of Companies, headquartered in Buffalo, NY, serves nearly 400,000 members and provides innovative health care products and benefits designed to engage consumers in their health and well-being. Established in 1980, our comprehensive portfolio includes Pharmacy Benefit Dimensions, Reliance Rx, Nova Healthcare Administrators, Care for You and the Independent Health Foundation.

Our culture sets us apart. Our core values drive who we are and the work we do. As a member of our family, you’re part of something special, in your work and in the community.

We understand and appreciate that everyone has unique experiences, perspectives and identities which is why we pledge to create a safe space where all people and ideas are welcomed. We are here to continue learning and to generate important dialog.

We are committed to doing what matters most - reaching out, working together, and caring for our community. A healthy community benefits everyone who lives in it. You too can be part of making difference in the lives of others, together we achieve so much more. Please click here (http://www.independenthealth.com/about/community-report) to view our Community Reports.

Apply today and join us on the journey to a happier, healthier, and more inclusive community.

We are a drug-free workplace. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. An applicant for employment in need of an accommodation to participate in the application and recruitment process should contact Human Resources at: accommodations@independenthealth.com or Human Resources, 511 Farber Lakes Drive, Williamsville, NY 14221.

Please note, we do not accept unsolicited resumes. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.