Job Summary

Responsible for monitoring Network and Infrastructure devices. The role will oversee layer one troubleshooting, following process and procedures already established and prioritize incidents based in urgency and criticality.

We Are All Leaders at Carhartt

In our words and by our actions, we strive to emulate the hardworking example set forth by our founder, Hamilton Carhartt. We Lead Business by creating value, delivering on results, and making changes along the way. We Lead Self by being dependable, because hardworking people count on us to have their back every day. We Lead Others by communicating and clearly defining the path as we walk bravely into the future. Working at Carhartt, we are all given a seat at the table and the honor of continuing the legacy.

Representative Responsibilities

• Monitor Network and Infrastructure dashboards in order to action active alarms

• Basic troubleshooting on Network and infrastructure issues

• Create, update and document Service Now incidents and requests

• L1 support for networking such as: SD-WAN, WAN and LAN connectivity (routers, switches, firewalls, wireless)

• Follow process and procedures for different technologies such as but not limited to Network and infrastructure services

• Work with 3rd party vendors to resolve internal Network and infrastructure issues

• Respond to and resolve alerts and tickets generated from the monitoring system and/or customer requests in a timely fashion

• Communicate with customers as needed regarding ticket progress

• Create and update technical documentation

Required Education

• BA or BS Management Information Systems, Computer Science, or Engineering preferred.

• Basic knowledge of Networking, Servers and storage and Azure

CCNA or Network+ Certifications are a plus

Azure certification is a plus

Server + certification is a plus

education and note if experience can be substituted for degree.

Required Skills & Experience

• Three years of relevant experience in multiple IT areas with a minimum of two years of relevant monitoring and troubleshooting work (data, network, application, systems, etc.) required.

• Good knowledge and experience with Network and cloud technologies

• MERAKI technology layer one troubleshooting

• Basic understanding of DNS/DHCP

• Experience with monitoring tools such as Meraki Dashboard, Solar Winds, etc.

• Experience handling 3rd party vendors

• Demonstrated experience with ticketing systems, escalations, and documentation.

• Excellent English communication skills, written and verbal.

• Quick thinker

• Can handle the stress related to balancing multiple issues and perspectives.