Job Information
Vatica Health Implementation Engineer in United States
We are in search of an Implementation Engineer to join our Shared Services team to implement, maintain, troubleshoot, and enhance our integrated software solution delivery to our clients. In this position, you will work closely with product managers, implementation managers, software developers, quality assurance, and customers to ensure a timely and successful implementation process, and ongoing client success with our applications.
Responsibilities and Duties:
Work with the Implementation and product managers as well as the customer’s implementation team to handle all technical aspects of new client implementation
Participate in sales calls with customer technical teams to provide subject matter expertise
Participate in implementation calls with customers from project kick-off till go-live
Facilitate end-to-end implementation testing with customers
Provide end-to-end technical assistance for our new clients during their on-boarding and testing process
Be the public face of the company from a technical and operational integration perspective
Implement, configure, and debug enterprise software using SQL, JSON, logging tools
Own all public-facing SDKs, APIs, implementation guides and support documents
Monitor existing implementations for errors
Research root cause of errors and provide analysis to development team
Collaborate with product development team to resolve any issues and enhance product features and capabilities
Analyze the implementation process to look for areas of improvement.
Monitor various communication interfaces, provide error analysis propose resolutions
Create summary reports on interfaces and implementation metrics and provide to product team
Partner with the system project manager and product development team on any changes or modifications to the deployment and implementation processes
Provide advanced technical customer support as necessary after go-live
Create tools and processes to optimize implementation projects
Requirements
Bachelor’s degree in computer science
2 years software development and/or software implementation experience
Proven technical background, should be comfortable reading logs, source code, querying DBs using SQL
Proficiency in a high-level programming language, such as C#, Java
Familiar with REST APIs, JSON, XML
Strong networking skills (HTTPS)
Knowledge of Microsoft Azure Cloud concepts and products
Experience with HealthCare IT technologies such as FHIR, DIRECT, HL7 would be a big plus
Experience with application Performance monitoring Products (New Relic, Azure Monitor) would be a plus
Strong problem solving and critical thinking skills to solve problems and manage client relationships
An incredibly strong “can do” attitude, we are growing fast and tackling unique problems that require quick thinking and adaptability
Excellent writing and communication skills
Benefits
WORKING AT VATICA HEALTH ADVANTAGES
Prosperity
Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar
Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded
401k plans– we want to empower you to prepare for your future
Room for growth and advancement- we love our employees and want to develop within
Good Health
Comprehensive Medical, Dental, and Vision insurance plans
Tax-free Dependent Care Account
Life insurance, short-term, and long-term disability
Happiness
Excellent PTO policy (everyone deserves a vacation now and then)
Great work-life balance environment- We believe family comes first!
Strong supportive teams- There is always a helping hand when you need it
The salary for a position is typically determined by multiple factors such as the individual's qualifications, experience, skills, and location. The projected compensation range for the position may vary based on these factors and could range from $70,000 to $85,000 (annualized USD). However, this estimate represents just one aspect of our total compensation package offered.
Are you up to the challenge? What are you waiting for? Apply today!