Job Information
Dubai Holding Guest Services Executive - Spa - Jumeirah Marsa Al Arab in United States
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
Jumeirah Group’s newest resort Jumeirah Marsa Al Arab will lead a new generation of Group’s ultra-luxury portfolio. Nestled at the tip of a peninsula at the heart of Dubai’s largest private beach, with design influences of a futuristic superyacht, Jumeirah Marsa Al Arab will feature 303 rooms, 84 suites, and 82 serviced residences set amid private landscaped gardens. It encompasses specially integrated wellness and leisure destinations and an impressive line-up of signature restaurants, including a new concept comprising 4 restaurants in 1. With all rooms offering a panoramic vista over the Arabian Sea, this statement property will mark a new epoch for Jumeirah Group.
About the Job:
An opportunity has arisen for a Guest Services Executive to join our Wellness team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:
To provide HR Administrative Support to ensure efficient operations.
Assist guests with Towels, bathrobes, sandals, and amenities across the spa.
Maintain knowledge of use of equipment and their upkeep and maintenance. Use equipment only as intended.
Anticipate guests/member’s needs, respond promptly, and acknowledge them,
Assist guests in the following areas as required based on operating and safety guidelines:
Spa
Locker room
Salon
Health Club
Assist in the preparation of reports including and not limited to the below:
Monthly reports
Spa pick up
OTB
email database and VIP guest attendance record
Supports and participates in all initiatives that help achieve results in revenue and quality of the spa and fitness.
About you:
The ideal candidate for this position will have the following experience and qualifications:
Minimum two years’ experience in hospitality or guest service-related work (experience in a spa environment preferred)
Strong customer service orientation
Adaptability and appreciation of cultural diversity
Knowledge in spa treatment and health treatments
Ability to make guests feel relaxed and provide an immersive wellness experience
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, excellent leave and health care package including dental coverage, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.