Naviga Inc. delivers the broadest range of technology solutions for the global news media industry, including content management, digital advertising, circulation, and audience relationship management. The company's innovative solutions and professional services help media organizations engage audiences through web, print, mobile, and social media channels.

Naviga is the leading provider of software and services powering media-rich industries. Our Content Engagement Platform (CEP) helps companies create, enrich, deliver, and monetize content to manage engagements from end to end. Our solutions are easy to use, scalable and agile. Combining our experience in media with a dedication to digital, we've developed software solutions that help any content-driven business meet the demands of the future of information.

With headquarters in Bloomington, MN, and regional offices throughout the world, Naviga is a trusted partner serving over 3,200 news media, broadcast, magazine, financial services, and corporate clients in 45 countries.

POSITION SUMMARY

Naviga Hosting & IT teams operates 24 hours a day, 7 days a week, 365 Days of the year and are a core piece of operations. Duties include but are not limited to the Amazon Cloud, Azure Cloud, Server Infrastructure both cloud based & physical, Server & Security Monitoring and maintenance, Window OS, Linux, Active Directory, VOIP and much more. Every day will present new learning opportunities, looking for highly motivated individuals with initiative and great problem-solving ability

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Implement desktop and server systems that utilize industry best practices to meet corporate objectives.

• Deploy workstations, servers, printers, Antivirus, local firewalls, encryption systems, and all host security systems.

• Monitor and manage IT cloud environments – AWS and Azure, Windows and potentially Linux based.

• Manage daily audit processes, backup process completion, group notifications and escalation processes.

• IT and cloud hosting related ticket management, i.e., resolving a variety of internal and customer based issues.

• Customer Support on phone & email and L1 troubleshooting.

• Manage user accounts, permissions, access rights, and storage allocations.

• Manage enterprise directory services and supporting server infrastructure.

• Practice network asset management, including maintenance of network component inventory.

• Manage, Monitor, and fix issues generated from applications, cloud and security system

• Handle operating system security patching and monitoring.

• Plan and implement server upgrades, maintenance fixes, and vendor-supplied patches.

• Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use.

• Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and mobile devices.

• Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user software and networking software products.

Required Skills/Abilities:

• Working technical knowledge of network, PC, and platform operating systems, including MS Office, MS Windows 2012, MS Windows 2016 and beyond.

• Working technical knowledge of current systems software, protocols, and standards, including firewalls, Active Directory, MS SQL and MS Exchange Online.

• Working experience with Amazon Cloud

• Experience installing, configuring, and maintaining all manners of server hardware, storage, and associated network equipment, including SCSI, RAID, and I/O topology.

• PowerShell / Script writing a plus.

• Hands-on software and hardware troubleshooting experience.

• Experience documenting and maintaining configuration and process information.

Educational Background/ Other Requirements

• College diploma or university degree in the field of computer science

• 3-4 years relevant work experience.

• Certifications in Microsoft and/or AWS system technologies beneficial

• Be willing and able to work flexible hours, including work in the evenings, midnight shifts, on the weekends and during holidays (scheduled and unscheduled).

• MUST be willing and able to go into the office for shifts.