Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform/oversee each essential duty satisfactorily.

Principal Responsibilities:

• Order Processing

• Efficiently process customer purchase orders, including quote conversion, and order entry.

• Demonstrate expertise in customer pricing, discounts, and commission processes.

• Order Status Communication:

• Provide customers with accurate and timely order status updates, including lead-time, material availability, credit analysis, and troubleshooting.

• Collaboration with Internal Teams:

• Work closely with Application Engineering to ensure orders align with capabilities and customer requirements.

• Collaborate with the RMA/Warranty Administrator to resolve quality and warranty complaints.

• Problem Resolution:

• Investigate and resolve shipping discrepancies, missing or incorrect tracking numbers, and payment disputes.

• Coordinate and conduct the order cancellation process when necessary.

• Additional Responsibilities:

• Update customer account files, ensuring accurate information and processing instructions.

• Maintain BOL and PL files, daily invoice processing, and specialized knowledge for specific customer portals.

• Further continuous improvement initiatives within the Customer Service group.

Key Competencies:

• Professional Demeanor:

• Maintain a high level of professionalism in all interactions.

• Communication Skills:

• Exhibit excellent verbal and written communication skills.

• Team Collaboration:

• Work well with diverse teams and individuals, fostering a positive attitude.

• Customer Advocacy:

• Demonstrate strong customer-centric attitude and advocacy skills.

Key Relationships:

• External: Customers, Sales persons, Sales management, AR and AP personnel

• Internal: Customer Service Team, Applications, Engineering, Manufacturing Engineering, Quality Assurance team, Production team (planners, supervisors), Purchasing, Finance, Supply Chain, and Shipping team.

QUALIFICATIONS :

• Associate’s degree plus 3-5 years of direct Customer Service experience required, Bachelor of Arts or Bachelor of Science or higher level degree preferred.

• Professional demeanor and attitude is a must.

• Excellent organizational and communication skills are critical to this role.

• Ability to interact with all levels and teams of internal and external customers.

• Coordination and balance of diverse activities with accuracy and strong detail orientation is required.

• Ability to handle multiple priorities and adapt to change with ease.

• Must be able to work in a high stress environment and meet short term deadlines.

• Willingness to take on additional tasks when needed.

• Technologically adept – Must understand basic troubleshooting skills.

• Experience with Microsoft Office products required.

• Knowledge/experience with MRP software preferred.

• Previous general support of industrial products or applications a plus.

DAY IN THE LIFE :

• Ability to perform computer work within either the office or the facility production floor.

• Safety shoes and Safety glasses are required to wear on production floor.

Salary range:

$39,500.00 - $63,000.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We embrace diversity and prioritize our employees' well-being through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation