Position Summary

The Customer Service Representative is responsible for receiving orders and routine inquiries from internal and external customers via email, phone or EDI. Processes orders, compiles necessary research, checks inventory/stock, and reviews order inquiries. Uses Customer Service skills to communicate professionally, clearly, and promptly. Accountable for all aspects of order entry and customer follow-up.

Specific Responsibilities

Receive and process orders on time, as well coordinate customers’ orders delivery and pick-up.Processing payments/refunds and customers returns.Complete appropriate follow-up with customer and Sales team.

Effectively communicate with customers by composing accurate and prompt replies to inquiries. Handle difficult or sensitive customer issues politely and tactfully.

Work with the Manager or Senior CSR for assistance and training, as required.

Monitor customer operations websites. Distribute information updates through appropriate channels of the company.

Collect data and contribute to daily/weekly/monthly reports to monitor customer activity.

Minimum Qualifications

• Post-secondary diploma preferred.

• Excellent telephone and email communication skills (English & Spanish).

• Strong data entry skills and attention to detail with a high level of accuracy.

• Strong Microsoft Office skills and capacity to learn and master company system applications, including Oracle, Customer Portals (i.e. Retail Link, B2B Portal), internal reporting tools, etc.

Minimum Job Experience Required

2+ years of Customer Service work experience.

Company Information

We offer competitive pay & benefits including medical, dental, vision, life, & disability insurance, vacation, holidays and 401k.

We are committed to creating a workplace where everyone is treated with respect and empowered to contribute equally. We want to foster a culture of belonging for all employees, and we are focused on attracting, retaining, and developing diverse talent. We believe our differences make us stronger, and for this reason, we are committed to diversity and inclusion practices in our organization

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protect veteran status, disability or any other protected status.

EOE/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity

Job Locations US-Bayamon

Requisition Post Information* : Posted Date 1 month ago (8/7/2024 3:51 PM)

Category (Portal Searching) Administrative/Clerical