For hospitality, by hospitality.

Welcome to Tripleseat, where our passion for hospitality and commitment drive us to provide innovative technology solutions to the hospitality industry. Our cloud-based catering and event management platform is trusted by over 14,000 restaurants, hotels, and event venues, making us the market leader in the industry.

Our mission is to help venues book, plan, and streamline their events easily while boosting their sales and revenue. We seek high-performing and motivated professionals who share our excitement for technology in the hospitality industry and are eager to join our team and contribute to our success.

If you are enthusiastic about hospitality and want to be a part of a game-changing technology solution, then it's time for you to join us at Tripleseat! Join us in our mission to revolutionize the hospitality industry with innovative and cutting-edge solutions.

We are looking for a dynamic and motivated Customer Sales Representative - Credit Card/Payments to join our team at Tripleseat. As a Customer Sales Representative, you will be responsible for driving sales and revenue growth by identifying opportunities to upsell and cross-sell existing customers on payment solutions. This is an exciting opportunity to join a fast-paced, high-growth company that is changing the hospitality industry.

This role is fully remote to eligible candidates within the United States. If a candidate is local to our Concord, MA office, this will be a hybrid position.

*Please note the internal title for this role is Customer Sales Representative - CC/Payment Solutions.

What you will do:

Strategic Upselling:

Devise and execute strategic plans to identify and seize opportunities for upselling and cross-selling, with a specialized focus on expanding credit card processing/payment services.

Exceeding Sales Targets:

As a seasoned professional, consistently surpasses monthly and quarterly sales targets for add-on products, elevating Tripleseat's position as a leader in innovative solutions.

Exceptional Customer Relationships:

Cultivate and maintain robust relationships with existing customers, ensuring unparalleled customer service and support that exceeds expectations.

Collaboration:

Collaborate seamlessly with the marketing and customer success teams, providing valuable insights and support to enhance customer engagement and retention strategies.

Record-Keeping:

Maintain up-to-date records of customer interactions in our CRM system, leveraging data-driven insights to refine and optimize future sales and marketing strategies.

What we are looking for: ·

• 2- 3 years of proven success in outbound credit card/payment solution sales, showcasing a track record of consistently meeting or exceeding ambitious sales targets.

• While a Bachelor's degree is preferred, we value experience and results.

• Exhibit a deep understanding of and passion for the intricacies of the payment processing industry. Hospitality experience is a plus.

• Possess exceptional communication, presentation, and interpersonal skills, reflecting your ability to articulate complex concepts clearly.

• Familiarity with CRM software and sales tools such as Salesforce, Hubspot, or similar

• Able to resolve complex problems and think quickly on your feet - - while showing empathy for the customer’s needs!

• Multi-task oriented and self-starter attitude

• An effective team player who can work well with Sales, Customer Support, Development Marketing, and Product Management.

• Strong work ethic, positive attitude, and ability to work in a fast-paced environment

Tripleseat truly values its employees and highly emphasizes their well-being and happiness. The company understands that its people drive its success and strives to create a positive and supportive work environment. We love what we do and who we get to do it with! Here are some of the awesome benefits that Tripleseat offers to its employees:

• Competitive Medical, Dental, and Vision Insurance: Tripleseat provides its employees with comprehensive medical, dental, and vision insurance coverage, ensuring that their health and well-being are taken care of.

• Company Paid Life Insurance, Short- and Long-Term Disability Plans: Tripleseat takes care of its employees by providing them with life insurance coverage and short and long-term disability plans to protect them in case of unforeseen circumstances.

• 401(k) with Company Match: Tripleseat offers its employees a 401(k) retirement plan and provides a company match, helping employees save for their future and plan for retirement.

• Parental Leave: Tripleseat understands the importance of work-life balance and offers parental leave to employees who become parents through birth, adoption, or foster care, allowing them to bond with their new family members without worrying about their job security.

• Unlimited Paid Time Off: Tripleseat believes in the importance of work-life harmony and offers unlimited paid time off to its employees, giving them the flexibility to take time off when needed and maintain a healthy work-life balance.

• Pet Insurance: Tripleseat recognizes the importance of pets in employees' lives and offers pet insurance to help them take care of their furry friends and ensure their well-being.

Here at Tripleseat, we ensure everyone has a seat at the table. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. We are committed to fostering a company-wide inclusive, diversity, and equity culture. Tripleseat empowers all team members to realize the full potential of themselves and others. Everyone Valued – Everyone Included.