Community Program Supervisor - Aging and Adult Services (Open and Promotional)

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Community Program Supervisor - Aging and Adult Services (Open and Promotional)

Salary

$105,102.40 - $131,435.20 Annually

Location

County of San Mateo, CA

Job Type

Full-Time

Job Number

G236O

Department

Aging and Adult Services

Opening Date

10/30/2024

Closing Date

11/20/2024 11:59 PM Pacific

Bargaining Unit

35

• Description

• Benefits

• Questions

Description

The Aging and Adult Services Division of San Mateo County Health is seeking a well-qualified individual for the position of Community Program Supervisor-Aging and Adult Services (AAS). Under the direction of the Heath Services Manager of the Commissions and Provider Services Unit, this position will supervise Community Program Analysts and support staff who perform a variety of technical tasks and community development work related to the planning, implementation, and coordination of community-based services for older adults, adults with disabilities and family caregivers. The position will lead staff in building strong community and provider relationships, monitoring contracts, compiling, and analyzing data, and problem solving to ensure a service delivery system that is responsive to the current and changing needs of those served. Aging and Adult Services (AAS) is the designated Area Agency on Aging (AAA) for the County. The supervisor will be responsible to produce the Area Plan, a strategic plan that is intended to accurately reflect our AAAs needs and the development of goals and objectives to meet the needs of this population. The position will also coordinate support for the Commission on Aging and the Commission on Disabilities.

The ideal candidate will possess the following:

• Strong working knowledge of systems of care for older adults, adults with disabilities and family caregivers from diverse backgrounds and cultures.

• Strong leadership skills to direct the work of and motivate a team of Community Program Analysts and support staff

• Provide supervision and guidance to staff using a racial and equity lens.

• Ability to lead in the evaluation of community needs and creation of an Area Plan that is compiled and updated annually.

• Ability to analyze, interpret, and implement new and existing federal, state, County regulations and laws pertaining to services provided and funding allocations managed by the Commissions and Provider Services Unit.

• Experience supervising staff in the completion of regulation driven contract monitoring of assigned community organizations while identifying strengths and concerns and developing solutions collaboratively to ensure contract compliance and optimizing the level of services provided.

• Demonstrated experience in leading teams to identify, assess, and implement technological projects to improve data collection and reporting functions.

• Ability to communicate effectively in writing and orally and make public presentations.

• Ability to respond timely to requests for assistance from contracted providers, Health staff, Board of Supervisors appointed Commissions, and County, State and Federal bodies.

• Ability to assign and supervise support provided to the Commission on Aging and Commission on Disabilities.

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

Examples Of Duties

Duties may include, but are not limited to, the following:

• Develop and implement program and/or administrative goals for assigned functions; monitor contracts and ensure compliance with contract and/or funding source requirements.

• Plan, assign, review and supervise the work of assigned staff; train staff and ensure staff professional development; develop individual and team performance.

• Evaluate employee performance, counsel employees and effectively recommend initial corrective action and other personnel decisions.

• Plan, organize, coordinate and direct the work of assigned administrative and/or service programs; train contractor staff and evaluate contractor performance.

• Evaluate program needs and recommend and implement necessary changes.

• Manage, audit, and standardize activities in assigned program area.

• Represent the County and the department and program to which assigned and maintain liaison with the State, contractors, service providers, community organizations and other groups.

• Provide program information, meet with and make presentations to local, regional and state officials and community organizations.

• Collect and analyze information, draw sound conclusions and prepare effective recommendations.

• Prepare a variety of special and periodic reports.

• Interpret and enforce state and local laws, ordinances, regulations, and codes in areas of community and health services pertaining to assigned program area.

• Keep current on developments in field of expertise through participation in professional organizations, attending training programs, and reviewing current legislation.

• Develop/maintain program guides for assigned program area. Confer with management on significant program issues, needs, conflicts, problems and accomplishments.

• Perform related duties as assigned.

Qualifications

Education and Experience:

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

Education: Bachelor’s degree from an accredited college or university in public administration, health care administration, a social science or a field related to the program area to which assigned.

Experience: Six years of increasingly responsible or supervisory work in the delivery of community, health or social services which has included responsibility for programmatic development such as planning, evaluating, monitoring or coordinating projects, and supervising or leading support staff.

Knowledge of:

• Principles and practices of the specific program area to which assigned.

• Principles and practices of employee supervision and training.

• Principles and practices of program planning, research and evaluation and contract monitoring and compliance.

• Specialized technical knowledge related to assigned program area.

• Principles and practices of client service delivery.

• Contemporary social, political and economic trends and problems related to community services.

• Principles of engaging community and other partners in the provision of social services.

• Applicable federal, state and local laws, rules and regulations and County and program policies and guidelines.

• Computer applications related to the work.

• Office administrative practices and procedures, including records management and the operation of standard office equipment.

• Basic budgetary and financial record-keeping techniques.

• Community resources, organizations and programs.

Skill/Ability to:

• Plan, assign, supervise, review and evaluate the work of others.

• Train staff in work procedures and provide technical and programmatic assistance to staff and subcontractors.

• Administer and coordinate programs services and activities.

• Foresee and analyze operational and/or administrative problems, consider alternatives and recommend sound solutions.

• Supervise the development and evaluation of proposals and negotiation of contracts and agreements.

• Develop, monitor and analyze program performance goals.

• Analyze, interpret and apply various regulations and requirements.

• Communicate effectively in writing and orally and make public presentations.

• Prepare clear, concise reports, correspondence and recommendations.

• Analyze information and situations and use sound independent judgement to make decisions and determine appropriate courses of action.

• Establish and maintain effective and cooperative working relationships with those contacted in the course of the work.

Application/Examination

Open and Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, and extra help/limited term positions prior to the final filing date will receive five points added to their final passing score on this examination.

A supplemental application form must be submitted in addition to our regular employment application form. Resume or CV will not be accepted as a substitute for the required employment application and supplemental questionnaire.

The examination process will consist of an application screening (pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification . All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button . If you are not on the County's website, please go to https://jobs.smcgov.org to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.

TENTATIVE RECRUITMENT SCHEDULE

Final Filing Date: Wednesday, November 20, 2024, 11:59 PM

Application Screening: November 26, 2024

Panel Interviews: December 11 and/or 12, 2024

About the County

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.

The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.

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HR Contact: Kristin Herman (10302024) (Community Program Supervisor - G236)

Please visit https://www.smcgov.org/media/100206/download?inline= for a complete listing of all benefits for this classification.

Benefits are offered to eligible employees of the County of San Mateo. All benefits are subject to change.

NOTE: Employees hired on or after January 1, 2013 may be subject to new Pension Reform retirement laws.

As an additional benefit, the County offers extensive training and development programs designed to improve skills and enhance career opportunities. Most programs are offered on County time at no cost to you.

County employees are also covered by the federal Social Security system and earn benefits for retirement based on salary and time worked.

01

IMPORTANT: Applicants for this position are required to submit responses to the supplemental questions below. Your responses will provide detailed information about your background and experience related to this position. This information will weigh heavily in the application screening by the subject matter experts and will also be used in the selection process. Answer the questions completely, paying attention to the multi-parts of the questions. While being thorough and detailed, also be concise. Your strategic use of language as well as neatness, clarity of expression, attention to detail, proper use of grammar and the ability to follow instructions will be considered in the evaluation process. A resume will not be accepted as a substitute for your responses.

• I have read and understand this important information. Proceed to supplemental questions.

  02

  Describe your specific training, education, and work experience which prepares you for the position of Community Program Supervisor. Include job titles, duties, and years of experience.

  03

  Describe a time in your career when you coached or trained an employee learning a new work duty or role. How did you approach the new material with the employee and what did you do to ensure your efforts supported the employee in learning the new duty or role?

  04

  Describe your experience working collaboratively with community-based organizations, various stakeholders, the public and officials. Be specific about (a) your role; (b) those with whom you collaborated; (c) the purpose of your collaboration; and (d) outcomes.

  Required Question

Agency

County of San Mateo

Address

County of San Mateo Human Resources Department 500 County Center, 4th Floor Redwood City, California, 94063-1663

Phone

(650) 363-4343

Website

https://jobs.smcgov.org

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