Clinical Service Representative II Location: St. Louis, MO Duration: 3 months with possible contract to hire Description: BLS is required if converting. Epic experience HUGE plus. 3+ years of customer service experience is preferred. 2+ years Cash-handling and medical office experience preferred. Position is responsible for providing clinical office support which includes greeting and registering patients, scheduling appointments, verifying insurance benefits and referrals, and collecting co-payments. Greets patients, assisting with form completion; verifies accuracy of patient's insurance and demographic information; provides HIPAA forms, arbitration forms and consent-to-treat forms. Collects co-pays for services; verifies and balances receipts and payments. Reviews schedule for new patients, updating when necessary. Calls patients with appointment time reminder, obtaining insurance information and referral forms. Prepares, distributes and collects fee tickets; reviews fee tickets for completeness; reconciles fee tickets with daily schedule. Schedules return patient appointments and patient testing; validates patient's parking. May prepare patients' charts for daily appointments. Assists patients with insurance questions regarding billing process. Assists staff with sending out reminder cards and other related scheduling duties. Skills: Demonstrated human relations and effective communication skills. 2 years medical office experience. Working knowledge of insurance, medical terminology and computer skills. Education: High school diploma or equivalent high school certificate. BLS (preferred - but, required at time of FT conversion offer) Languages: English Read Write Speak Skills: Required Office Experience Payments Scheduling HIPAA Additional: Office Support Office Medical As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.