Business Relationship Officer III - Commercial Transactional Banking

Regular- Full Time Position

San Juan, Puerto Rico

Our Company

At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations.

Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.

A Brief Overview

This position is responsible for developing and strengthening business relationships with current and prospective clients. It is responsible of providing commercial banking services and offer an array of non-credit products (including configuration of bank account structure, collections, liquidity management, information services, disbursements, and others like international trade) for corporate clients in the various business segments (Structured Finance, Government, Institutional, Asset Based Lending, and Commercial Mortgage). This position is responsible for executing transaction banking activities including large and complex service configurations requiring process reengineering, fraud risk mitigation, and project management disciplines. Becomes Trusted Advisor of key clients regarding Cash Management, Liquidity Concentration, Merchant Acquiring, and International Trade transactions.

What You’ll Need to Succeed

• Responsible of providing commercial transaction banking services and an array of deposit products for sophisticated corporate segment clients.

• Responsible for identifying prospects and bringing new clients according to the Bank’s lines of business and target market.

• Plans and negotiates transaction services according to client’s needs and business requirements.

• Executes transaction banking activities and delivers process efficiency advisory services.

• Prepares and delivers presentations and written responses to corporate client’s RFPs.

• Advices clients regarding cash management, liquidity concentration, merchant acquiring, and international trade transactions.

• Prepares complete process efficiency analysis of prospect customers including: bank statements, merchant statements, account analysis statements, and integrated solutions for collections processing, liquidity management, disbursements processing, and electronic information.

• Assesses economic and market trends as they relate to the company, industry, and market area.

• Oversees, supervise and prepare in-depth account analysis and transactional volume pro-forma analysis, including “what if” scenarios that test the reasonableness of incremental revenue expectations.

• Identifies major trends, issues, risks, strengths and weaknesses of a company’s operating processes.

• Validates and presents (a) pricing exceptions for commercial transaction services and (b) transactional volume reviews to the appropriate executive authority level for approval.

• Collaborates in the preparation and update of an Account Plan for all key existing and prospect transaction banking customers to determine wallet size and establish a detailed marketing plan that will lead to customer revenue growth.

• Delivers hand-off process with details of customer accepted services to CTB Customer Management for configuration and implementation of transaction banking products.

• Monitors assigned customer portfolio to anticipate/minimize attrition through regular customer visits and presentation of a Relationship Review where all current processes and strategic product solutions will be discussed with relevant wallet customers.

• Ensures service documentation meets all internal requirements and is obtained in a timely manner to satisfy customer expectations for target implementation date.

• Addresses the service inquiries from clients and prospects to the Corporate Central Service Desk or designated Business Relationship Specialist.

• Coordinates and performs client’s visits to confirm satisfaction with customer service, current adequacy of service configuration, and ensure growth of customer portfolio profitability.

• Performs other duties and responsibilities as assigned by supervisor and/or management.

• The independence of judgment of this job is related to the continuous analysis of specialized and complex subjects; creation, development and implantation of policies, strategies and work methods of general application; and is also related to the recommendation of action or decision on subjects of essential functions of the Bank.

• This position may supervise other Business Relationship Officers and Administrative Assistants.

• The impact of errors of this position could affect essential activities that are important for the Bank, either from other divisions or departments, or within; strategic results or Bank image through the regulatory agencies, customers and the community and the stability and continuity of the vital Bank operations.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Specific vision abilities required by this job include close vision and distance vision. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk. The employee must be able to visit clients, other private financial related entities, and different community groups.

  Skills We Are Looking For:

• Must be able to understand client’s goals and audience and craft effective content for RFPs and other business presentations.

• Must project confidence, maturity and professionalism.

• Must have demonstrated interpersonal skills.

• Should have excellent written and verbal communication skills (Spanish and English)

• Bachelor’s Degree, BBA (Finance, Accounting) preferred

• Formal CTP accreditation desirable

• Familiarity with relevant compliance and regulatory requirements

• Strong knowledge in MS Office programs (Word, Excel)

• Three to five years of related work experience in transaction banking services

• Thorough understanding of Bank’s products, competitor’s products, client’s needs, and effective product positioning

• Transactional volumes projections modeling and analysis experience and a high level of analytical ability

• Able to illustrate complex concepts and quantitative information

• Experience in preparing process reengineering reports and call reports

• Knowledge of financial statements and disclosures and corporate lending products

• Strong planning, negotiation and sales skills

  Accountable for adhering to the Bank’s BSA, AML and Office of Foreign Asset Control (OFCA) applicable policies. Employee must follow specific unit procedures developed in compliance with the policies. Employee is also responsible for reporting any suspicious activity and/or transactions in accordance with the Bank’s processes and comply with any mandatory BSA, AML and OFAC training assigned.

  FirstBank Puerto Rico is a proud to be an Equal Employment Opportunity Employer and takes affirmative action to employ Women, Protected Veterans, People with Disabilities and Minorities regardless of gender identity, sexual orientation, and any other legally protected status.