Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Analysis Advisor within PNC's Retail Lending Solutions Platform Delivery organization, you will be based in Pittsburgh PA, Cleveland OH, Brecksville OH, Wilmington DE, Charlotte NC, Atlanta GA, or Kalamazoo MI. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

The Business Analysis Advisor will serve as a pivotal liaison between our business units and technology teams. This role involves gathering and analyzing requirements, crafting user stories, and conducting user acceptance testing. Exceptional communication skills are required to effectively collaborate with diverse stakeholders. Proficiency in SQL and experience with Debt Manager are preferred.

Key Responsibilities:

• Requirement Gathering: Engage with stakeholders to elicit, document, and validate business requirements, ensuring alignment with organizational objectives.

• User Story Development: Translate business requirements into detailed user stories and acceptance criteria to guide development teams.

• User Acceptance Testing (UAT): Design and execute UAT plans to validate solutions, ensuring they meet business needs and comply with quality standards.

• SQL Proficiency: Utilize SQL for data analysis, report generation, and to support decision-making processes.

• Debt Manager Expertise: Leverage experience with Debt Manager to optimize debt collection processes and system functionalities.

• Correspondence Creation: Develop and manage customer communications, including texts, emails, and letters, ensuring clarity, compliance, and alignment with brand standards.

• Stakeholder Collaboration: Foster effective communication between business lines and technology groups, facilitating mutual understanding and project success.

• Documentation: Produce comprehensive documentation, including business requirements, process flows, and user guides, to support project implementation and user training.

Qualifications:

• Minimum of 5 years of experience as a Business Analyst; Banking industry preferred.

• Proven experience in requirement gathering, user story writing, and user acceptance testing.

• Exceptional verbal and written communication skills, with the ability to convey complex information clearly to both technical and non-technical audiences.

• Strong analytical and problem-solving abilities, with a keen attention to detail.

• Demonstrated ability to manage multiple priorities in a fast-paced environment.

Desirables:

• Proficiency in SQL for data analysis and reporting.

• Hands-on experience with Debt Manager software.

• Familiarity with regulatory requirements in the banking sector is a plus.

Job Description

• Directs the research, discovery, collection and interpretation of business requirements. Participates in the development and review of complex processes and procedures, workflow analytics and reporting. May provide senior level consultation and communicates with clients and technology teams on business designs, problem solving and business analysis to support project goals and objectives.

• Consults and recommends the frameworks, methodologies and processes involved in business requirements traceability for business analysis teams. Independently mentors, leads, and coaches other associates to affect knowledge transfer. Oversees the development and maintenance of all applicable policy and procedure documentation.

• Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs. May communicate with senior level stakeholders and technology teams oncomplex business requirements.

• Leads multiple business analysis project management processes through planning, quality assurance and effectiveness assessment. Provides direction for the successful deployment of projects. Drives the development, analysis and distribution of complex reporting.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Business Needs, Business Processes, Data Analytics, Decision Making, Management Reporting, Prioritization, Waterfall Model

Competencies

Analytical Thinking, Business Assessment, Business Process Modeling, Consulting, Effectiveness Measurement, Information Capture, Problem Solving, Process Management, Project Management, Requirements Analysis, Software Product Business Knowledge

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncbenefits.com > New to PNC.

*For more information, please click on the following links:

Time Away from Work (https://www.pncbenefits.com/timeaway.html)

PNC Full-Time Benefits Summary

PNC Part-Time Benefits Summary (https://www.pncbenefits.com/pt-benefits-overview.html)

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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