Job Title

Assistant Director - Customer Relationship Management (CRM)

Agency

Texas A&M University

Department

Executive Mba Program-Mays Business School

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

Glimpse of the job:

Mays Business School is seeking an experienced professional who understands the value of data and the integration of information systems to create analytics beneficial to recruitment and engagement of prospective students, alumni involvement, and marketing . Our Assistant Director of Customer Relationship Management, responsible for the eight masters’ programs within the Mays Graduate Programs Office (GPO), will continue the strategic growth of our programs increasing support from alumni and prospective student engagement.

As the Assistant Director – CRM, your day will consist of managing application integration, data maintenance, along with creating marketing correspondence based upon results from data analysis. Your expertise in project management will enable you to flourish as you assist with planning, implementation, operation, and effective utilization of multiple software platforms. And your passion for data analytics will be rewarded as you monitor CRM performance metrics and provide intelligence supporting marketing efforts for Mays Business School Graduate Programs.

Opportunities to contribute:

• Prospective student engagement and recruitment

• CRM system management, integration, and analysis

• Communications for marketing and branding campaigns.

• Collaboration as CRM subject matter expert with administrators, staff, and vendors

  Qualifications:

This unique opportunity necessitates a bachelor’s degree (or equivalent combination ed./exp.) with six years of experience in project/program management, software application development, database management, or related experience. A well-qualified applicant may have a bachelor’s degree in communications, marketing, business, computer science, analytics, engineering, or closely related discipline; experience with one or more web and data tools (i.e.: JavaScript, SQL, etc.) and visualization tools such as: Tableau and Power BI. Prior knowledge of CRM systems, experience in higher education, and certifications relevant to the above job summary.

What you need to know:

Salary : Compensation will be commensurate to selected hire’s experience.  

Position location: This position is on-site in College Station or may be available on-site in Houston at our CityCentre location.

Cover Letter/Resume : A cover letter and resume will assist us in our review of your application materials. These can be uploaded on the application under CV/Resume. 

Why Texas A&M University?    

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as: sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes. In addition, you have access to many benefits and perks, such as:   

• Health, dental, vision, life and long-term disability insurance (http://www.tamus.edu/business/benefits-administration/)  with Texas A&M contributing to employee health and basic life premiums   

• 12-15 days (https://employees.tamu.edu/employee-relations/leave/paid/university-holidays.html)  of annual paid holidays    

• Up to eight hours of paid sick leave (https://employees.tamu.edu/employee-relations/leave/paid/vacation.html)  and at least eight hours of paid vacation  (https://employees.tamu.edu/employee-relations/leave/paid/vacation.html)  each month   

• Automatic enrollment in the Teacher Retirement System of Texas (https://new.tamu.edu/enjoy-the-benefits/retirement/)     

• Free exercise programs and release time (https://flourish.tamu.edu/wellness-release-time/)  for health and wellness programs   

• All employees have access to free LinkedIn Learning (https://linkedinlearning.tamu.edu/)  training programs, webinars, and limited financial support to attend conferences, workshops, and more    

• Educational release time and tuition assistance (https://employees.tamu.edu/benefits/healthy-behaviors/employee-tuition.html)  for completing a degree while a Texas A&M employee   

For additional benefit information Click here (http://employees.tamu.edu/benefits/_media/documents/200benefitsWellness101.pdf)

Our Commitment:

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values (https://www.tamu.edu/about/coreValues.html) which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume’ or use a LinkedIn profile to pre-populate the online application.   

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.

Howdy and thank you for your interest in a career with Texas A&M University. As the flagship campus of The Texas A&M University System, we are located in College Station, Texas with a student population of more than 74,000 and nearly 14,000 faculty and staff.The Spirit of Aggieland is unmistakable. We are a unique American institution, fostering a culture of friendliness, compassion and respect for one another. Our unique history and rich traditions make Texas A&M special.From our benefits package and professional development opportunities to our retirement programs, Texas A&M is a great place to work. Your path to a great career starts here!Equal Opportunity/Affirmative Action/Veterans/Disability Employer.

If you need assistance in applying for this job, please contact (979) 845-5154.

Useful Links:

• Benefit Programs (https://www.tamus.edu/business/benefits-administration)

• Retirement

• Employee Discount Program (https://employees.tamu.edu/benefits/healthy-behaviors/perks.html)

• Flexible Spending Accounts

• University Holidays (http://www.tamus.edu/business/human-resources/am-system-holidays/)

• Legal Statements

• New Employee Orientation (https://employees.tamu.edu/orgdev/courses.html#EmployeeOrientations)

• Prospective Employees

• Safety and Security Notices (https://orec.tamu.edu/clery/annual-security-report/)

• Training and Development

• USERRA (https://www.dol.gov/agencies/vets/programs/userra)

• Nondiscrimination Notice