Company description

A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.

Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature. Which means we're untethered from any specific medium or method—we go where ideas will work best.

We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3Share, and the Publicis Commerce Exchange.

Overview

We’re looking for an Account Manager with a strong background in email marketing campaign execution and cross-department collaboration. The primary focus is on client communication, managing internal workflows, campaign performance, and project timelines to ensure successful launches and seamless execution of project requests. In this role, you’ll be responsible for managing and coordinating end-to-end email campaigns, ensuring smooth execution across internal teams. Supporting senior team members, the Account Manager serves as client teams day-to-day contact, fields questions, brings clarity to campaign delivery needs and adds value at all stages.

Responsibilities

Client Management:

• Serve as a point of contact for select client accounts, providing updates and ensuring campaign expectations are met.

• Gather feedback and translate client requests into actionable tasks for internal teams.

• Build trust and solid relationships with clients, serve as their as day-to-day contact, sometimes across multiple clients/lines of business.

• Partner and collaborate with other Agency Departments on project deliverables, to ensure the best work is always going to the clients.

• Set your Agency Team up for success at every turn – anticipate the needs of your teammates and get them the information they need to do their job most successfully.

Campaign Management & Execution:

• Oversee the planning, development, and execution of email marketing campaigns across various industries.

• Work closely with creative teams, development, and analytics teams to ensure campaigns are aligned with client goals and best practices.

• Share client presentations, edits, creative changes from client to internal teams.

• Ensure all campaign assets (email templates, lists, automation flows, etc.) are properly set up and QA’d before launch.

• Monitor campaign performance, track key metrics (open rates, CTR, conversions), and recommend optimization strategies.

Cross-Department Collaboration:

• Act as a liaison between internal teams, ensuring clear communication and alignment on campaign objectives, timelines, and deliverables.

• Work with the analytics team to pull data insights and translate them into actionable recommendations.

Project & Ad Hoc Management:

• Manage multiple projects simultaneously, ensuring deadlines and quality standards are met.

• Coordinate last-minute client requests, troubleshoot issues, and ensure smooth execution of ad hoc tasks.

• Communicate schedules and project deliverables to client and internal teams.

Qualifications

• 3+ years of experience in email marketing account management within an agency or fast-paced environment.

• Experience managing cross-functional teams to execute email campaigns successfully.

• Be able to form trusting relationships internally and externally.

• Results focused with ability to multi-task and prioritize within a dynamic environment.

• Strong project management skills, with the ability to juggle multiple deadlines.

• Strong organization and time management skills, with excellent attention to detail.

• Excellent communication and problem-solving skills.

Additional information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more

• Monetary assistance and support for Adoption, Surrogacy and Fertility

• Monetary assistance and support for pet adoption

• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance

• Tuition Assistance

• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more

• Matching Gifts programs

• Flexible working arrangements

• 'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)

• Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Publicis Digital Experience is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com.

All your information will be kept confidential according to EEO guidelines.

Compensation Range: $51,900 - $62,300 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 3/14/2025..