Sr. Product Support Specialist [REMOTE]

East Coast of the United States, USA

Req #552

Thursday, July 25, 2024

The Sr. Traffic Equipment Product Support provides technical field support and turn on support of all Iteris solutions offered in region, including but not limited to detection and ITS equipment. This position will require the employee to Install, program, troubleshoot and provide client training on Iteris and ITS equipment at the customer site as-well as remotely.

What you will be doing:

• Work along side the sale team and assist when needed

• Provide Turn on support, troubleshooting support. This includes on-site, remote and phone support when needed

• Provide support of Iteris detection, other signal related and ITS devices

• Support the maintenance and repair of Iteris detection equipment and ITS equipment overall that is managed through a maintenance/services contract

• Ability to work in or around bucket trucks and work in roadways

• Job is expected to be 90% in the field

• Over night travel is around 50% and is dependent on the location and duration of a project

  What you need to be successful in this role:

• Must be driven to provide the best service to the clients and customer of Iteris

• IMSA Level III certification or ability to obtain

• IMSA Work Zone Safety certification or ability to obtain

• Ability to work in a team environment as well as be a self starter

• Eight (8) years minimum experience working with ITS equipment either for a manufacturer of ITS equipment or working at a municipality- Contractor in that capacity

• Be proficient with Microsoft office(Outlook, Word, Excel, etc.)

• Excellent communications skills

• Acceptable driving record

• Minimum of 8 years of field-level technical support of intersection traffic equipment (cabinets, controllers, detection, peripherals)

  Iteris anticipates paying between $80,000 and $95,000 for this role. However, actual pay offered may vary depending on job related knowledge, skills, and experience.

  #LI-REMOTE

  What’s in it for you:

• Quarterly Sales Variable Compensation

• 401(k) with immediate matching and no vesting period

• Open Paid-Time-Off [PTO] benefits

• Comprehensive medical, dental, and vision coverage

• Life insurance

• Medical reimbursement plans

• Disability coverage

• Family-friendly programs

• Education assistance program

• In-house training programs

  Iteris is the world’s trusted technology ecosystem for smart mobility infrastructure management. Delivered through Iteris’ ClearMobility® Platform, our AI-powered end-to-end solutions monitor, visualize and optimize mobility infrastructure around the world, and help bridge legacy technology silos to unlock the future of transportation. That’s why more than 10,000 public agencies and private-sector enterprises focused on mobility rely on Iteris every day. And we want YOU to join us on this important journey! V isit www.iteris.com for more information, and join the conversation on Twitter (https://twitter.com/iteris) , LinkedIn (https://www.linkedin.com/company/iteris-inc-) and Facebook (https://www.facebook.com/iterisinc/) .

  Iteris, Inc . is an Affirmative Action and Equal Employment Opportunity (EEO) employer. We do not discriminate on the basis of age, race, gender identity and expression, color, sexual orientation, marital status, pregnancy or related conditions (including breastfeeding), national origin/ancestry, religion, military/veteran status, genetic information, citizenship status or any other characteristic and group protected by applicable law. Iteris, Inc. complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a physical or mental disability. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. A valid driver’s license may be required based on essential duties.

Other details

• Pay Type Salary

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