Position overview

• As a business support specialist, the goal is to support our business partners with knowledge of the mortgage/equity process from start to finish.

• The role requires a strong understanding of how company real estate lending systems function and work together along with being familiar with the home buying process, refinancing process, and equity process.

• Applicant must have strong communication skills, writing skills and troubleshooting skills. Basic SQL queries are used and sometimes require updates, applicant will need to be familiar with SQL.

• The role will entail troubleshooting complex tickets related to mortgage and equity.

• Expected to be able to understand the mortgage/equity system issue at hand and successfully troubleshoot.

• Collaborate with various other teams, vendors, internal team members, and leadership.

• During system outages or degradations BSS must collaborate with production team members to ensure systems are stabilized and provide a root cause analysis for the incident that occurred while also sending mass communications to the business to keep our partners informed.

• The job requires weekends and off hours on a rotation schedule for occasional Saturday coverage and weekend system validations.

Scope:

• Looking for experience with the front-end loan process – (processing, closing, underwriting or origination experience.)

• This individual will be calculating the loan to value many times per day and need to understand how a loan is processed to help troubleshoot the issue.

• They will work with IT and analysts to ensure the issue is resolved.

Examples of issues that may be received:

• Helping to get someone account access

• Helping if someone could not export a loan package

Additional

Insight and Requirements:

This position is open due to a system migration that in currently in effect. This individual will assist with the implementation of the new software while also providing tier 1 support for members.

• To receive escalated, moderately complex and/or urgent inquires related to member accounts, general ledger accounts or company system, policies and procedures.

• To research and respond to branch and member impacting escalated situations, moderately complex account errors and system issues under supervision.

• To assist with comprehensive testing and implementation of enhancements to existing software and of new systems.

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Ensure software/systems meet regulations and procure requirements

• Develop and recommend enhancements to improve operational processes and procedures

• Involved in cross-organization task groups concerning new automated systems, products and/or services

• Perform research for process improvements

• Recommend corrective action when discrepancies occur

• Resolve issues relating general ledger accounts

• Test and implement software and/or process

• Work with business unites to resolve systems and equipment issues

Skills: Mortgage experience is a must (Origination, Processing, Underwriting, Closing)

Hybrid Remote:

Location – Vienna, VA (1 day per week on-site required)

Shift: 10AM-6:30PM, M-F (1 Saturday every 8 weeks is required)

Training:

2weeks peer to peer – same hours

Pay:

$21.04

 Eligibility requirements apply to some

benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan,

or program terms.  If eligible, the benefits available for this temporary role

may include the following:

§ Medical, dental & vision

§ Critical Illness, Accident, and Hospital

§ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions

available

§ Life Insurance (Voluntary Life & AD&D for the employee and

dependents)

§ Short and long-term disability

§ Health Spending Account (HSA)

§ Transportation benefits

§ Employee Assistance Program

§ Time Off/Leave (PTO, Vacation or Sick Leave)

#priorityeast

Pay and Benefits

The pay range for this position is $18.25 - $18.25

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Vienna,VA.

Application Deadline

This position will be accepting applications until Jan 27, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.