Clerical Supervisor III - Patient Financial Services - HCA Administration

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Clerical Supervisor III - Patient Financial Services - HCA Administration

Salary

$56,204.57 - $78,726.63 Annually

Location

Ventura, CA

Job Type

Full-Time Regular

Job Number

1271HCA-24AA (NW)

Department

Health Care Agency

Division

HCA Administration

Opening Date

09/10/2024

Closing Date

9/17/2024 5:00 PM Pacific

• Description

• Benefits

• Questions

Description

and overseeing

The Position:

Under direction, the Clerical Supervisor III plans, organizes and supervises assigned clerical operations or support unit(s) which may involve highly technical and specialized (e.g., legal, administrative, law enforcement support, collections, accounting) journey or advanced journey level clerical work.

The ideal candidate for this role will be an experienced leader with a strong background in Patient Financial Services (PFS) and a deep understanding of medical billing guidelines, denial and appeals processes, and insurance contracts. They will possess expertise in Electronic Health Record (EHR) software, with a preference for Cerner experience, and demonstrate intermediate proficiency in MS Excel and MS Word.

This individual will excel in supervising billing staff and overseeing Patient Financial Services functions , ensuring accuracy, efficiency, and high productivity within the team. They will be adept at providing training and guidance, closely monitoring performance, and delivering constructive feedback through regular performance reviews.

Effective communication will be a key strength, allowing the incumbent to liaise confidently with Health Care Agency (HCA) staff, insurance companies, and other stakeholders. The ideal candidate will also have a strong aptitude for learning new computer programs and adapting to new technologies, ensuring the continuous improvement of the team's capabilities and outcomes.

Clerical Supervisor III is the advanced journey level classification in this job series. Incumbents plan, organize and supervise the specialized clerical and technical work of multiple work units.

EDUCATIONAL/BILINGUAL INCENTIVE: Incumbents may be eligible for educational incentive of 2.5%, 3.5%, or 5% based on completion of an Associate's, Bachelor's, or Master's degree that is not required for the classification. Incumbents may also be eligible for bilingual incentive depending upon operational need and certification of skill.

DEPARTMENT/AGENCY: Health Care Agency – Administration

Clerical Supervisor III is represented by the Services Employees International Union (SEIU) and is eligible for overtime compensation.

TENTATIVE SCHEDULE

OPENING DATE: 9/10/24

CLOSING DATE: 9/17/24 at 5:00 p.m.

Examples Of Duties

Duties may include but are not limited to the following:

• Supervises Patient Financial Services (PFS) staff to ensure accuracy, monitor work flow, assess productivity, and evaluate outcomes;

• Applies comprehensive understanding of medical billing guidelines, denial and appeals processes, and insurance contracts to oversee billing operations;

• Utilizes Electronic Health Record software effectively, with a preference for Cerner experience, to manage billing and patient records;

• Demonstrates intermediate proficiency in Excel and MS Word, with the ability to learn and adapt to new computer programs as needed;

• Supervises billing staff by providing training, guidance, and performance monitoring;

• Conduct performance reviews, deliver constructive feedback, and guide the professional development of subordinates;

• Communicates clearly and effectively with Healthcare Agency (HCA) staff, insurance companies, and other relevant parties to ensure smooth operations and resolution of issues; and

• Performs other related duties as required.

Typical Qualifications

These are entrance requirements to the exam process and assure neither continuance in the process nor placement on an eligible list.

EDUCATION, TRAINING, and EXPERIENCE:

Progressively responsible clerical/secretarial experience which has led to the acquisition of the required knowledge and abilities. The required knowledge and abilities also can be obtained by:

Any combination of education, training or experience which is equivalent to six (6) years of clerical/secretarial experience. Two of the six years must have included direct supervisory experience. Depending on the assignment, considerable experience in a specialty area may be required.

Necessary Special Requirements:

• Experience inputting data and navigating an Electronic Health Record, preferably Cerner

• Intermediate skills using Microsoft Word and Excel

Knowledge, Skills, and Abilities:

Comprehensive knowledge of:

• clerical practices and procedures related to position assignment, including standard abbreviations and terminology

• general office practices and procedures

• record retention practices

• clerical work methods and techniques.

  Considerable knowledge of:

• clerical systems as applicable to position assignment

• principles and practices of effective supervision related to selection, training, direction, control and evaluation of subordinates

• supervisory practices and techniques

• automated systems applicable to work assignment, such as an Electronic Health Record

• plan, organize and direct the work of staff to meet varying workload demands and specific time requirements.

  Comprehensive ability to:

• perform and supervise others involved in clerical file processing, records maintenance and other specialized clerical work

• apply rules, policies and procedures

• evaluate unusual situations and resolve them through the application of standard policies and procedures

• develop and implement work methods and procedures

• prepare documents and narrative statistical/program status reports

• proficiently use MS Word and MS Excel

• establish and maintain cooperative working relationships

• communicate effectively both verbally and in writing

• understand and follow written and verbal directions.

Recruitment Process

FINAL FILING DATE: Applications must be received by County of Ventura Human Resources in Ventura, California, no later than 5:00 p.m. on Tuesday, September 17, 2024.

To apply on-line, please refer to our web site at ventura.org/jobs (https://www.governmentjobs.com/careers/ventura?sort=PositionTitle%7CAscending) . If you prefer to fill out a paper application form, please call (805) 654-5129 for application materials and submit them to County of Ventura Human Resources, 800 South Victoria Avenue, L-1970, Ventura, CA 93009.

Note to Applicants: It is essential that you complete all sections of your application and supplemental questionnaire thoroughly and accurately to demonstrate your qualifications. A resume and/or other related documents may be attached to supplement the information in your application and supplemental questionnaire; however, it/they may not be submitted in lieu of the application.

LATERAL TRANSFER OPTION: If presently permanently employed in another "merit" or "civil service" public agency/entity in the same or substantively similar position as is advertised, and if appointed to that position by successful performance in a "merit" or "civil service" style examination, then appointment by "Lateral Transfer" may be possible. If interested, please click here (http://vcportal.ventura.org/CEO/HR/docs/Lateral_Transfer.pdf) for additional information.

SUPPLEMENTAL QUESTIONNAIRE – Qualifying: All applicants are required to complete and submit the questionnaire for this exam at the time of filing. The supplemental questionnaire may be used throughout the exam process to assist in determining each applicant's qualifications and acceptability for the position. Failure to complete and submit the questionnaire may result in the application being removed from consideration.

APPLICATION EVALUATION – Qualifying: All applications will be reviewed to determine whether the stated requirements are met. Those individuals meeting the stated requirements will be invited to the written examination.

WRITTEN EXAM – 100%: A job-related written exam will be administrated to test applicants’ knowledge of General Office Practices, Supervision, Language Skills, Reading Comprehension, and Grammar. Applicants must earn a score of seventy percent (70%) or higher to qualify for placement on the eligible list.

Applicants successfully completing the exam process may be placed on an eligible list for a period of one (1) year.

BACKGROUND INVESTIGATION: A thorough pre-employment, post offer background investigation which may include inquiry into past employment, education, and driving record may be required for this position.

For further information about this recruitment, please contact Nathan Wood by e-mail at nathan.wood@ventura.org or by telephone at (805) 677-5232.

EQUAL EMPLOYMENT OPPORTUNITY

The County of Ventura is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

YOUR BENEFITS AS A COUNTY OF VENTURA EMPLOYEE

Service Employees International Union (LOCAL 721)

(SEIU)

To learn more about Benefits, Retirement, and the Memorandum of Agreement (MOA), see links below.

• Benefits website (https://hr.ventura.org/benefits) or you may call (805) 654-2570.

• Retirement FAQ's (https://vcportal.ventura.org/CEO/benefits/docs/RETIREMENT%20-%20FAQs.pdf)

• Memorandum of Agreement

Union Codes: UPA, UPC, UPE, UPH, UPI, UPJ, UPT, UWS

01

Using proper grammar and complete sentences, please detail your clerical experience, especially as it relates to medical billing guidelines, denial and appeal processes, and insurance contracts. Please include the following in your response:

• Name of employer(s)

• Dates of employment reflected as MM/YYYY to MM/YYYY or Present

• Number of hours worked per week

• Position title

• Specific duties you performed

  NOTE: Do not copy and paste a response to another question. Do not refer to an attached document.

NOTE: This experience must be included in the Work History section on your application.

If you do not have this experience state, "No experience."

02

Using proper grammar and complete sentences, describe your experience supervising staff to ensure accuracy, monitor work flow, assess productivity and evaluate outcomes, as it relates to financial services for patients, patrons, customers, or clients. Please include the following in your response:

• Name of employer(s)

• Dates of employment reflected as MM/YYYY to MM/YYYY or Present

• Number of hours worked per week

• Position title

• Specific duties you performed

  NOTE: Do not copy and paste a response to another question. Do not refer to an attached document.

NOTE: This experience must be included in the Work History section on your application.

If you do not have this experience state, "No experience."

03

Detail your experience using an Electronic Health Record. In your response, include where you obtained this experience and what EHR system you learned.

04

What is your proficiency level using Microsoft Word?

• Basic

• Intermediate

• Advanced

• Expert

• I am not proficient using Microsoft Word

  05

  What is your proficiency level using Microsoft Excel?

• Basic

• Intermediate

• Advanced

• Expert

• I am not proficient using Microsoft Excel

  Required Question

Agency

Ventura County

Address

800 S. Victoria Avenue LOC. #1970 Ventura, California, 93009

Phone

(805) 654-5129

Website

http://hr.ventura.org

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