Description

PeaceHealth is seeking a Supervisor Application Systems for a Full Time, 1.00 FTE, Day position. The salary range for this job opening at PeaceHealth is $48.66 – $73.00. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

Responsible for monitoring the overall services, developing quality and performance indicators, gathering data for analysis as well as ensuring continuous improvement to optimize services and stewardship of resources. Staffing and scheduling. Provides leadership, operational oversight and supervision for the applications team. Monitors application service level metrics and leading continuous service improvement initiatives. Partners with IST leaders and business partners to establish application road maps and work portfolios. Facilitates problem resolution for applications. Partners with manager and direct reports on goal setting, and professional development.

*The Ideal candidate will have prior experience with EpicCare Inpatient orders or EPIC ASAP.

Details of the Position:

• Link mission into day-to-day work, focuses on meeting organization/departmental targets, monitors budget variances and recommend or develop plans for improvement, assure regulatory compliance

• Recommend selection of staff, monitor and evaluate performance and accountability of staff. Evaluate competence and initiate performance improvement plans to develop staff, provide meaningful and constructive feedback.

• Work with leadership to assist in the development of policies, procedures, and enhancements to the delivery of services, and operations of the department.

• Review daily incident logs and weekly application service level trends, ensuring incidents are being resolved within service level objectives. Identify opportunities for service improvement and implements changes. Ensure accuracy of incident and service request data.

• Take the lead in communicating application outages or critical incidents and facilitates resolution with internal and external staff.

• Promotes development of strong relationships with business partners by modeling expected behaviors and providing training and coaching to relationship owners. Conducts quarterly business relationship management meeting and reports progress/metrics to management.

• Collaborates with other PeaceHealth management team members to resolve operations issues and ensures strategic and quality goals are met; represents IST accurately and effectively at all levels of the organization; enhances personal expertise to stay current regarding services, trends and changes in technology.

• Performs other duties as assigned.

What You Bring:

Education

• Bachelor's Degree Required: Computer Science or

• Bachelor's Degree Required: Healthcare Information Technology or related field or equivalent education/experience may substitute for degree.

Experience

• Minimum of 2 years Required: Related experience such as in Application Development, Project Management or Application Management and

• Preferred: Previous leadership training and experience.

Skills

• Strong analytical and problem solving skills. (Required)

• Strong interpersonal, collaboration, and conflict resolution skills. (Required)

• Strong customer service skills. (Required)

• Strong verbal and written communication skills. (Required)

• Proven leadership skills. (Required)

• Ability to lead and guide lean process improvement to assure efficiency. (Required)

• Ability to develop IT strategic planning, budgeting, process/project management, etc. (Required)

• Ability to support an IT infrastructure within a healthcare and/or clinical environment. Knowledge of HIPAA-compliance. (Required)

• Demonstrated experience and capabilities in ITIL or other IT service management framework. (Required)

• Ability to creatively apply broad, state-of-the-art technology for business problems and opportunities. (Required)

Working Conditions

Lifting

• Consistently operates computer and other office equipment.

• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Sedentary work.

Environmental Conditions

• Predominantly operates in an office environment.

Mental/Visual

• Ability to communicate and exchange accurate information.

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.

See how PeaceHealth is committed toInclusivity, Respect for Diversity and Cultural Humility (https://www.thecaregiver.org/wp-content/uploads/2017/05/PeaceHealth-Statement-of-Commitment-to-Diversity-and-Inclusion-vFINAL.pdf) .

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.

REQNUMBER: 99267